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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEStreet Address
Relevant ExperienceSouthgate Honda-Reineke Dealers Southgate, MISales Consultant March 2024 - Present Engaged in proactive sales strategy via personal and generated leads, engaging the customer at each point in the sales process and following up with telephone, email, or text confirmation in order to maximize front and back end sales Built research-oriented expertise in product knowledge and sales techniques to conduct proper customer interviews to obtain vehicle quotes from sales manager based on lease, loan, trade-in evaluation, and purchase terms of transactions. Ensured compliance with necessary state documentation including current driver's license, license plate, title information, repeat offender search, etc. in order to ensure proper delivery of sale to finance and interest manager. Coordinated monthly goal-setting meetings with manager to verify monthly sales progress and individual areas for growth. Ranked second in sales units among all sales consultants for May 2024. Gardner White Furniture Taylor, MISales Consultant June 2023 - Feb. 2024 Exceeded monthly furniture sales goals by 33% to 67% consistently by employing sales techniques such as suggestive selling, upselling, and cross-selling to serve company goals. Served as a liaison between customers and financial institutions to prepare financial loan applications during furniture purchasing. Collaborated with other sales consultants to offer comprehensive sales experience on large orders and for first-time buyers. Facilitated custom orders for each sale based on customer inquiry to serve individual customer needs, increasing sales by 20+%. Bobs Discount Furniture Taylor, MISales Consultant Feb. 2022 - May 2023 Exceeded monthly furniture protection goals by 150% to 200% by providing customers with information on how to protect their purchase. Strategized with customers to schedule furniture and mattress sales, financing, delivery, and follow-ups to guarantee client-focused transaction process. Interacted with customers daily by integrating individual customer service communication techniques to provide each customer with individual sales experience. Contributed sales expertise in mattress and furniture transactions, using Bobs Furniture sales curriculum and guidance. Lasalle Bank/Bank of America Riverview, MIAssistant Vice President June 2006 - Jan 2008 Elevated branch national ranking from #475 to #3 by implementing more efficient lending and demand deposit account (DDA) practices, exceeding branch lending and DDA goals. Oversaw hiring initiatives by leading interview process, application intake, and final decision-making deliberations to build most effective team of experts possible for the branch. Qualified as a Small Business Administration (SBA) lender to diversify client base and serve local business community. Managed branch profit and loss expenditures by reviewing internal and external spending to increase branch profits. Branch Manager/Bank Officer Oct. 2005 - June 2006 Coordinated training for new employees to provide education on bank lending processes and bank-specific procedures. Engaged in business development activities including client meetings, relationship building, and proactive communication to increase client number and profit margins for the branch. Provided mentorship to staff through coaching and development practices to enhance staff productivity and workplace morale. Implemented workforce optimization strategies to observe employee performance and match individuals based on work styles. Citizens Bank Taylor, MIBranch Manager/Bank Officer Mar. 2002 - Oct. 2005 Managed 25 employees of the branch by conducting routine training, performance reviews, and delegating tasks to assistant managers, assistant bankers, and head tellers. Ensured branch compliance with federal and state banking regulations by responding to audits in an organized manner. Created and executed new employee training strategies to expedite new employee education and onboarding process. Fifth Third Bank Trenton, MIBranch Manager/Bank Officer Oct. 1998 - Mar. 2002 Traveled between Illinois, Indiana, and Ohio tristate area, primarily focusing on the Chicago area, as a conversion trainer to assist 150 employees per week on changes in practices as a result of the merger between Fifth Third and Old Kent Bank. Drafted training manuals for Fifth Third conversion trainers to use nationwide in order to educate new and existing employees on Fifth Third banking and lending practices to ensure smooth transition. Managed 10 branch employees while traveling for conversion training through daily conference calls and weekly in-person meetings to ensure branch efficiency and that individual clients and employees needs were being met. Brokered annuities to clients based on direction of higher management in order to better serve customer and company needs. Obtained Life and Health Insurance license by passing the state of Michigan Life and Health Insurance license exam to sell annuities to Fifth Third clients.South Trust Bank Port Charlotte, FLAssistant Branch Manager Aug. 1996 - Oct. 1998 Assisted vault teller with audits, cash transactions, currency transaction reports (CTR), and monetary instrument logs (MIL) to confirm that branch adhered to federal and state banking regulations. Ordered cash shipments weekly from the US Federal Reserve to provide operating cash for weekly banking operations and transactions.Personal Banker Sept. 1994 - Aug. 1996 Opened checking and savings accounts, certificates of deposit, and IRAs for roughly 50-75 clients per week to cater to individual customer inquiries and needs. Facilitated loans for clients from application through closing process by providing individualized and streamlined assistance to applicants.Teller Aug. 1992 - Sept. 1994 Processed deposits and withdrawals for 250+ customers per day providing efficient customer service and expedited banking services to ensure customer satisfaction and branch services according to bank rules. Reviewed deposits and withdrawals daily for each bank transaction in order to ensure that all transactions were balanced. Awarded South Trust Teller of the Year in 1994, holding the least amount of losses and the most amount of transactions for all South Trust tellers.EducationRiverview Community High School Riverview, MIHigh School Diploma Sept. 1984 - June 1988Additional SkillsMicrosoft Office (Limited Excel, Word, PowerPoint, Teams) |
