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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Cartersville, GA 30120 WWW: Bold Prole Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.Territory ManagementPerformance TrackingCRM prociencyCustomer EngagementSales PresentationsCompetitive AnalysisInsurance AgentAccountingOperations ManagementRisk MitigationPolicy writingBusiness PlanningClient RetentionInsurance sales strategyPersonal Care GiverCompassionate CareMedication AdministrationClient TransportationDisability SupportHome Health Care Oce ManagerTravel AgentTravel ArrangementsClient networkingCompany BrandingItinerary PlanningNorthwest Exterminating Marietta, GAMarket Development Account Executive07/2004 - 04/2017Gathered data on existing clients and target markets to determine potential sales goals.Assisted in the development of marketing strategies based on customer insights gathered from eld visits.Prepared detailed reports outlining territory performance metrics on a weekly basis.Conducted customer research to identify new opportunities for product promotion.Developed and implemented strategic sales plans to increase market share. Organized trade shows, conferences, seminars to create awareness about the company's products and services.Created presentations, brochures, and other materials to promote product oerings.Built relationships with current customers through regular communication and follow-up visits.Collaborated with marketing team to develop promotional campaigns for products and services.Managed a portfolio of accounts by providing customer support, training, problem resolution.Northwest Exterminating Marietta, GACustomer Service Manager/ExecutivePerformed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents. SummarySkillsExperienceAssistant11/2001 - 07/2004Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.Maintained accurate records of customers' interactions with the company in order to provide better future services.Drafted scripts for agents handling incoming calls so that they can respond accurately and eectively.Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries. Monitored sta performance to ensure adherence to customer service standards.Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams. Assisted in organizing conferences, seminars and other events as directed by the executives.Facilitated communication between dierent departments within organization.Developed eective ling systems for easy retrieval of information when needed.Acted as a liaison between the executives and internal and external stakeholders to facilitate communication ow.Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive sta.Maintained condential records and les related to executive operations. SVC Trucking Calhoun, GAOperations Manager01/1999 - 11/2001Performed cost analysis for various projects to determine budget requirements.Developed and implemented operational procedures to ensure quality standards are met.Established eective relationships with vendors to negotiate pricing and secure materials needed for production.Coordinated daily transportation activities including scheduling, routing, tracking and documentation.Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.Provided support in negotiating contracts with third-party providers regarding rates, services oered.Georgia State University Atlanta, GAAssociate of Science in Govermental Accounting05/1990Traveling domestic and abroadReadingSpending time with my grandchildrenEducation and TrainingActivities and HonorsAccomplishmentsEmmalene Phillips Award this is the highest accomplishment that can be achieved at Northwest Exterminating it is given to one person each year to exemplify integrity and dedication |
