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EMAIL AVAILABLEPHONE: PHONE NUMBER AVAILABLEWork safely and comfortably as a team member at something I enjoy doing, with an open mind of constantly learning and putting to use new ideas with a goal of security and betterment.Work ExperienceTechnical Support/Customer SupportShift4 Payments Bethlehem,PAOctober, 2020 - May, 2023.Assisting clients with accounts, i.e explaining the bill, troubleshooting, how to use the different systems/equipment. Helping clients navigate through the website to manage their accounts. Sending out replacement equipment and setting up installation appointments. Creating and sending tickets in regards to system issues, password resetsSenior AgentCoworx - Bethlehem, PA2016 to 2019Assisting agents with client accounts, i.e explaining the bill, activations, how to use the different systems. Helping clients navigate through the website to manage their accounts. Taking Supervisor calls. Coaching agents that need assistance. Creating and sending tickets in regards to system issues, password resetsMobile ClerkTrader Joes - Nazareth, PA 2013 to 2016Taking inventory. Quality control. Loading/Off Loading trucks using a fork liftExperience2009 - 2011 VIP Cleaners Whitehall, PASupervisor / Driver In control of handing out daily assignments and purchasing of supplies. Pick-up and delivery of clients laundry daily from their respective residence, tagging and sorting for cleaning. Recruiting new clients and updating the database.2008 - 2013 Alandos Kitchen Bethlehem, PAHead Chef One of the pioneers and head chefs of restaurant. Started off in Quakertown but has since moved to the Bethlehem area. Built and maintained restaurants website. Catered a lot of big parties and events.2007 - 2008 Synchronoss Technologies Bethlehem, PACustomer Service Activating clients accounts. Trouble shooting accounts with clients. Advising clients on the different accounts available.2004 - 2007 Siemens Group Allentown, PAWarehouse / Factory Sorting out different auto parts from the clients list. Looking for the different parts the client needs in the warehouse. Tagging and stacking the clients products on a pallet, getting the paperwork approved, carting the pallet to the loading dock for delivery.Education2000 - 2004 LCCC Schnecksville, PA Computer Science. Thinking and problem solving.InterestsCooking, camping, gardening, charity, computer graphics.