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Home: PHONE NUMBER AVAILABLECell: PHONE NUMBER AVAILABLEemail: EMAIL AVAILABLEIT and Risk ManagementResults producing management professional with experience leading and directing various aspects of IT operations,administration, and budgeting. Successful handling multiple projects with competing priorities involving programdevelopment, quality control. Effectively collaborate with both internal and external customers to achieveorganizational objectives. Proficient in delivering comprehensive analysis and reports to facilitate organizationalimprovements and continuity.Insightful leader inspiring high productivity levels, repeated success guiding cross-functional teams as well astraining, coaching, and mentoring staff. Hands-on experience leading all stages of system development efforts,including requirements definition, design, testing, and support.FUNCTIONAL SKILL AREASDatabase Marketing / Direct Mail / CRMQuality Assurance (TQM methodologies)Internal AuditRisk Mitigation Mortgage and CreditProject ManagementINFORMATION TECHNOLOGY SKILLSPlatformsMainframe (OS/390), VSAM, MVS/XAUNIX (Solaris, SCO, AIX and HP UX, LINUX)Windows (9x/NT/2000/XP/Vista)SQL Server 2005ToolsMicrosoft Office SuiteTelegence - ATT Proprietary SoftwareMaestroNDM / Connect DirectEncompass -Acxiom proprietary softwareTeradata (R2v5)Programming LanguagesUNIX shell scriptsSAS v9.4 and (EG4)SQL Server 2005ORACLE PL/SQLVISUAL BASICC, C++JCL, CLIST, REXXCOBOL I & IIHTML 4.0, DHTMLConfluence/JiraSAS DI StudioJavaScript 1.2 Java 2.0PROFESSIONAL EXPERIENCECITIGROUP2021 to PresentRisk Management Internal Audit CattsSupported Internal Audit Team by analyzing and verifying programs execution and results on multiple environments. The position required expertise in Cobol, SAS, JCL and Unix scripting. Other responsibilities included the documentationof the audit with conclusion and testing results that were presented to upper management.Wells Fargo / General Electric2014 to 2021Risk Management Business System ConsultantSupported Risk Team by developing, automating and monitoring code for a single source data environment.. The position required ongoing design, development and maintenance of these systems. Other responsibilitiesincluded developing and maintaining processes to score/segment accounts for OR ratings per portfolio. This includesconverting strategy logic provided by molders into stored procedures in SAS for scheduling, and monitoring theprocesses through automated reporting. Other duties included gathering data from different reporting entities (Experian,Paynet, DNB) and merging with current customers for analysis. This position involved database development to facilitateother upper management requirements.Candidate's Name page 2JP Morgan Chase2010 to 2014Manager Mortgage Information AnalystOperational backup and support for the automated collection strategy assignment systems for the Chase Real Estateportfolios. The position required ongoing design, development and maintenance of these systems. Other responsibilitiesInclude developing and maintaining processes to score/segment accounts for collection purposes. This includes convertingstrategy logic provided by collection strategy managers into stored procedures in SAS for scheduling, and monitoring theprocesses through automated reporting. This position involved database development to facilitate strategy development,monitoring, and reporting. Received recognition from Senior VP for developing QC automation process.TEKSYSTEMS2009 to 2010Consultant Bank of America Corporate SecurityDeveloped web based dashboards for company compliance and auditing groups utilizing SAS, DB2, SQL and UNIX shell scripts. Developed ETL process to load DB2 warehouse with data from newly acquired business entities. Created shell scripts to transfer and load data to various platforms. Worked with different departments to determine key data for dashboard metrics.Selected Contributions:Improved ETL processing time by utilizing shell scripts and developed traffic light dash boards to track audit andcompliance requirements.RAZOR2008 to 2009Manager Database Marketing/Data ProductionOversaw the database production team responsible for mission critical development and production of customer and prospect data and databases for use in direct mail, e-mail, and CRM programs. Aligned staff resources with workflow requirements; provided teams with up-to-date operational information in highly dynamic environment. This included working with cross-functional areas to develop scoring of models, trade areas, creating trending analysis and lead list (SQL Sever 2005, SAS). Other responsibilities included the training of personal, setting of goals, assisted in the implementation new software (Alterian and Daptiv). Assessed daily activities and processes for continual improvement of department, created and presented weekly reports with recommendations and assessments to senior executives.Selected Contributions:Implemented Quality Assurance trending analysis and reporting system, which resulted in improved data integrity.Designed and implemented an in-house tracking system for new data requests, which was utilized in multiple departments throughout organization to reduce repetitive, request and improve resource utilization.CITIGROUP2005 to 2008Manager Mortgage Quality Assurance / Risk ManagementTransferred to establish the broker evaluation database and risk mitigation process related to the acquisition of first and second lean mortgages. Developed scoring models to evaluate both brokers and customers using Corelogic and behavioral data. Created ad hoc reports for tracking results from implemented policy changes to management. Utilized SAS and SQL code to develop the models and analyzed data from various sources to assist the call center personal in identifying at-risk accounts and develop a system of reporting them to upper management. Utilized TQM process methodology.Selected Contributions:Resulted in a $10 million saving to Citi by reduction of sub standard brokers and improved loss mitigation.Associate Project Manager Database MarketingRe-engineered ETL process of bank and private label credit card accounts to Citi and third party vendors. Developed and maintained both mainframe and UNIX production jobs using JCL, SAS, and COBOL. Trained personnel on production system, mapped data for new portfolio acquisitions, audited campaigns and data modeling. Created ad hoc reports to track response rates for management. Utilized Encompass software (Acxiom proprietary software) for tagging of campaign data. Encrypted and transmitted data to our outside vendors using NDM / connect direct and SFTP. Automated production jobs on UNIX using Shell Scripts and Maestro software.Selected Contributions:Improved processing time of credit cards customers by 50%Implemented QA process which improved data and report accuracyAutomated processes, which allowed redistribution of work force.Candidate's Name page 3TEKSYSTEMS2002 to 2005Consultant - Citigroup Risk ManagementDeveloped and maintained CREW (CustomeR Early Warning) system for Credit Risk department utilizing SAS and UNIX shell scripts. Created ad hoc reports and extracts of at-risk customers, control and test groups for tracking model strategy and model universe. Defined and implemented production standards for all production ready programs. Worked with marketing and modeling department to determine key indicators for credit line increase and decreases.Selected Contributions:Improved ETL processing time by 30% through re-writing production code to be more efficient.Consultant - Verizon Database MarketingCreated analytics for market campaigns utilizing data modeling techniques. Rewrote RAMIS welcome kit code into SAS. Developed lead list programs for call markets. Subject Matter Expert for the Omnibus system. Developed ETL process for TERDATA tables using FASTLOAD and MULTILOAD in batch and interactive mode (BTEQ). Initiated time saving improvements for data extracts in the production environment. Implemented production standards for all production ready programs. Initiated shell scripts to access DB2 and Oracle database using SQL queried in a production environment.Selected Contributions:Improved ETL process by 20% for Omnibus.SOUTHWESTERN BELL / CINGULAR WIRELESS1995 to 2002Project Lead - Internal AuditProgrammer/Analyst - Switch and NumbersProgrammer /Team Leader - Ad Hoc ReportingRAPP COLLINS WORLD WIDE1993 to 1995Sr. Programmer Analyst Database MarketingVOUGHT AEROSPACE COMPANY (LTV)1987 to 1993Sr. Systems Analyst Quality Assurance (security clearance)EDUCATIONBachelor of Business AdministrationUniversity of Texas at Arlington, Arlington, TXMajor: System Analysis and DesignMinor: Economics and AccountingContinuing EducationSMU: Shell ProgrammingIBM: DB2 APPLICATION PROGRAMMING, DB2 FAMILY FUNDAMENTALS, MVS JCL & UTILITIESBEA: Application Development Course (TUXEDO)CompuEdge: C, C++ and UNIXORACLE: SQL and PL/SQL using Procedure BuilderNorth Lake College: Project ManagementSAS DI Studio / SAS EG / SAS Studio |
