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Click here or scroll down to respond to this candidate W I L L I A M K E AT I N G
Palm City, Florida, Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
D I R E C TO R O F G LO BA L M O B I L I T Y
Q U A L I F I C AT I O N S P R O F I L E
Accomplished, solutions-focused, and results-driven professional, offering years of experience in leading
and transforming global mobility programs across Fortune 500 companies.
Skilled at devising and executing innovative strategies that improve global mobility programs while adhering to organizational objectives
and industry best practices. Possess strong knowledge in generating creative solutions to diverse business needs and complex situations.
Adept at leading and developing high-performing global teams, cultivating a culture of collaboration and accountability. Equipped with in-
depth understanding of emerging trends, market dynamics, and regulatory requirements, allowing for a proactive adaption and innovation.
Known for excellent interpersonal aptitude in building relations with stakeholders and vendors to drive continuous improvement and
enable new opportunities for success. Fluent in English and intermediate in Japanese.
AREAS OF EXPERTISE
Global Mobility Strategy Vendor Management
Policy Design and Implementation Domestic Relocation
Process Design and Optimization International Assignment Management
Cost Ef ciency Optimization Immigration
Talent Development Global Tax Compliance
Change Management M&A Integration
R E L E VA N T E X P E R I E N C E
CARRIER CORPORATION | Palm Beach Gardens, FL, USA
Associate Director Global Mobility, Relocation and Immigration 2019 Present
$22B HVAC & cold chain leader with 53K employees across 180+ countries - Global Mobility Volume 850+ cases per year
Devise and execute a clear vision for global mobility strategy and the future of global mobility services delivery, prioritizing the
integration of cutting-edge technologies and methodologies to achieve a streamlined operation and enhanced service delivery
Lead a global team of internal and external team members to provide highly ef cient customer-centric service for a global mobility
program that serves assignees and internal stakeholders comprised of executive-level professionals
Drive cost-effective solutions without compromising service quality and employee experience through implementing ef ciency
measures, leveraging an outsourced model, negotiating favorable contracts with vendors, and leveraging technology
Provide guidance on policies, immigration, tax, compliance, and unknowns to secure favorable outcomes to complex business needs
as a trusted advisor and subject matter expert (SME) to internal and external stakeholders including executive leadership
In uence program strategy and design by leading the development of reporting and analytics to enhance customer experience and
decision-making in alignment with talent strategy
Work as a strategic partner for mergers and acquisitions (M&A), divestitures, and new market entry activities to manage compliance,
integration, and dispatch global talent
Build and maintain relations with external vendors such as relocation management companies, immigration providers, and tax
providers, negotiating contracts, monitoring performance, and continuously evaluating vendor effectiveness and cost competitiveness
Keep informed of arising industry trends and market dynamics associated with global mobility to lead a proactive approach to adapt
policies to evolving trends such as remote work, exible mobility options, DEI, and sustainability considerations
Notable Accomplishments:
Assumed responsibility for the successful transition of Carrier Corporation from United Technologies Corporation (now Raytheon
Technologies) to a standalone independent publicly traded company by establishing the mobility program independently as well as
providing hands-on assistance on the spin and center of excellence (CoE) activities for a $16.7B subsidiary of UTC with 60,000
employees
Assembled the Global Mobility Team from the ground up and developed a global service delivery model that prioritizes compliance
and white glove service
Transformed the global mobility function from being tactical to strategic through establishing a link to the talent organization and
executing processes that strengthened the talent strategy
Rolled out an innovative suite of global mobility, relocation, and immigration policies, presenting core ex bene ts within a tiered
framework while maintaining competitiveness, driving cost ef ciencies, ensuring diversity applicability, and organizational t resulting
in a 25% reduction in global mobility spend
Transitioned the immigration model to centralized management within the global mobility function to lessen tasks of the HR Team,
drive ef ciencies, leverage subject matter expertise, and ensure compliance
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W I L L I A M K E AT I N G
Palm City, Florida, 34990 PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Led the helm in orchestrating over 10 signi cant global mobility integrations and divestitures with total valuation exceeding $40
billion, driving seamless transitions and on-time transitions
Directed the implementation of a new tax provider in coordination with sourcing personnel to direct tax provider request for
proposal (RFP), thus minimizing the annual expenditure by 25%
Strategically renegotiated relocation management company contract to decrease service fees by 15% and created a pro t center
model
Reduced headcount by implementing operational ef ciencies, introducing automation, driving an outsourced vendor support model,
and leveraging shared services while program size more than doubled and role responsibilities increased
Designed a comprehensive reporting suite, dashboard, and performance scorecards by managing large data from several systems to
centralize reporting to a single source, allowing for transparency and the ability to proactively make program decisions
GENERAL MOTORS FINANCIAL | Detroit, MI, USA
Senior Manager Global Mobility 2016 2019
Wholly owned captive nance subsidiary of General Motors, a 170B Fortune 500 company - Global Mobility Volume 250+ cases per year
Effectively led and managed full-cycle global mobility and immigration programs by developing and maintaining strong partnerships
with senior leaders across the organization
Oversaw end-to-end life cycle of international assignments to ensure compliance and a positive relocation experience for assignees
Conceptualized and executed annual budgeting plans for the program, monitored and reported the total budget spent
Rendered strategic leadership to relocation, tax, immigration, and data vendors for creating and managing service level agreements
(SLAs), contracts, and performance evaluations
Functioned as an SME to various stakeholders including business leadership, managers, talent acquisition, and HR business partners
(HRBPs) on international assignments, international transfers, business travelers, immigration, and tax
Gained an in-depth understanding of client needs and expectations, while building regular communication channels to collect
feedback, respond to concerns, and discover opportunities for improvement in global mobility services, as a client champion
Fostered a sense of ownership and accountability for results, allowing team members to take initiative and contribute to the overall
success of the Global Mobility Team
Notable Accomplishments:
Launched and transitioned global mobility program in Europe for PSA Group as part of General Motors divestiture of European
brands
Examined, benchmarked, and created an innovative suite of international relocation policies including core ex bene ts
Led relocation management company (RMC) request for proposal (RFP) resulting in 20% reduction in service fees
Created green card framework and authored U.S. immigration policy to support talent acquisition and evolving business needs while
driving compliance and consistency across the organization
Transformed the service delivery model from regional to centralized leading to operational ef ciencies and greater assignee
satisfaction
OWENS CORNING | Toledo, OH, USA
Global Mobility Specialist 2015 2016
$10B leader in building products with 18K employees across 27 counties - Global Mobility Volume - 400+ cases per year
Acted as the subject matter expert partnering and collaborating with internal stakeholders including, Global HR, HR Business
Partners, Talent Acquisition, Payroll, Finance, Compensation, Legal and Business Leaders
Full-cycle management of international assignments including oversight and delivery of cost estimates, preparation of letters of
assignment, policy consulting and exception management
Provided strategic leadership to relocation, tax, immigration, and data vendors in developing and managing service level agreements
(SLAs), contracts, and performance evaluations
Ef ciently managed costs and expenses connected to mobility deliverables, including expense management, as well as global payroll,
quarterly balance sheet updates, and end-of-year W-2 reporting
Notable Accomplishments:
Successfully led the implementation of global payroll vendor turnover across more than 20 countries with 100% accuracy in payroll
deliverables
Co-led the review, benchmarking, development, and implementation of domestic & international assignment policies that focused on
reducing costs, enhancement of assignee experience, and reduction of administrative burden on the Global Mobility Team
Directed the implementation of an in-house FX monitoring system, which enabled swift action for currencies with volatility
Developed process documentation guidelines for immigration procedures to closely align with talent acquisition and business
strategies
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W I L L I A M K E AT I N G
Palm City, Florida, 34990 PHONE NUMBER AVAILABLE EMAIL AVAILABLE
JAPAN MOBILITY | Nagoya, Japan
Director Global Mobility Services 2003 2014
Japan-based relocation services provider with three of ces across Japan - Global Mobility Volume - 300+ cases per year
Built a startup real estate and relocation business from the ground up, assuming the role of managing director with overarching
responsibilities
Excelled as a P&L leader, meticulously managing nancial performance and driving pro tability
Led the charge in sales and business development, spearheading initiatives to expand and nurture the business
Expertly cultivated growth strategies, resulting in the expansion of market presence and revenue streams
Effectively managed a diverse team of over 20 professionals hailing from various countries, spanning three distinct regions
Demonstrated pro ciency in negotiating, implementing, and managing service contracts and RFPs, while also taking the lead in
overseeing service implementations for relocation management companies
Notable Accomplishments:
Led buildout and rebranding initiatives to market the relocation, real estate, cross-cultural training, furniture lease, driver s license
conversion, and Japan 24-hour helpline service offerings as separate but related businesses to cross-sell and drive business across
brands
Rendered expert oversight in developing Japan s leading real estate website for expats (www.japanhome nder.com) which led to a
300%+ in real estate sales within the rst year of release
Earlier Positions Held:
Manager Global Mobility Services
Relocation Consultant Global Mobility Services
E D U C AT I O N AND C R E D E N T I A LS
Master of Business Administration | Indiana University, Kelly School of Business
Bachelor of Science in Business Administration | California State University Long Beach
Global Mobility Specialist Designation | Worldwide ERC
P R O F E S S I O N A L A F F I L I AT I O N S
Southeastern Regional Relocation Council Board Member, 2023 Present
Worldwide ERC, 2009 Present
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