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Click here or scroll down to respond to this candidateCandidate's Name
Mobile: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESUMMARYAn Administrative and Sales/Marketing professional with Project Management and Supervisory Management skills; having served 3+ years as a key member of the sales team, providing customer support, sales analysis, and social media marketing promotions, as well as supporting Directors, Deans, Sales Managers, and administrative teams. Able to work independently, while also demonstrating the ability to actively contribute to collaborative success leveraging diverse perspectives for optimum results and excelling in articulating complex ideas fostering more impactful and clear communication. OBJECTIVECustomer Service professional seeking to obtain an increasingly responsible position in an organization where I can utilize my interpersonal skills and experience to ultimately lead to a challenging career in building customer relationships and company culture.PROFESSIONAL EXPERIENCEReservationist /LEAD HOST, TWA HOTEL AT JFK Airport April 2019- 2024 Reservation bookkeeper, ensure organized and accurate records of Customers. Work in a fast paced environment with proven ability to multitask and provide excellent Customer Service. Plan and execute private dining room events; set up birthday parties; help to create memorable moments for Customers. Assist with event proposals and contracts. Handle and resolve all guest complaints. Warmly greet and assign seating to all guests upon arrival and departure. Ensure that all servers are fully prepared to attend to guests prior to seating. Managing front -desk operation Providing administrative support to staff Directing guests to the appropriate personalFood and Beverage Reservations Agent, The Standard, High Line NYC 02-2018- 10-2020 Planned and executed private events. Created reservations for guests. Responsible for answering incoming phone and email inquiries. Booked reservations, confirmed room requests, and resolved any and all issues. Completed menu enhancements or changes and ensured accurate printing of menus. Maintaining accurate records of reservation of records of reservations and cancellations Providing exceptional customer service to guests Marketing Representative & Route Sales12-2014- 01-2016 Successfully completed daily assigned routes and met weekly deadlines. Followed-up with customer after sale to identify and resolve any issues to maintain customer satisfaction. Developed relationships with customers and presented promotions that increased sales and profit by 22%. Assisted the sales manager by collaborating in strategic planning, implemented and managed marketing and sales duties to drive company sales. Managed centralized database containing customer contact information, purchase orders, in- voice billing, and route progress evaluations. Managed customer related issues, efficiently and in a timely manner, to provide excellent customer satisfaction. Provided recommendations to customers to promote brand effectiveness and product benefits. Managed centralized database containing customer contact information, purchase orders, in- voice billing, and route progress evaluations.Social Media Associate01/ 2016- 11- 2018 Assisted Senior Social Media Managers in developing and executing social media campaigns and strategies. Responded to customer account queries while also providing resolutions to customer related issues. Cross-trained in various programs and duties. Assisted in the monitoring of social media accounts and responding to customer inquiries and feedback. Collaborated with cross-functional teams to gather information and create social media content. Education Knox Community College WesternHospitality Institute BB Coke High School\High School DiplomaCertification Certification in Hospitality Management -Western Hospitality Institute Certification in Supervisory Management - Knox Community College Software/ Skills Microsoft Office (Word, Excel, Access, Outlook, PowerPoint) Canva, Final Cut Pro (video editing software), Prezi, Apple Keynote, Google Slides, Hostinger, Adobe software Personal Qualities High quality marketing & problem-solving skills & excellent in communication and quick learner Strong leadership, interpersonal & multitasking skills References Available Upon Request |
