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Click here or scroll down to respond to this candidate EMAIL AVAILABLEFOCUS OF INTEREST: HEALTHCARE ASSISTANT HEALTH COUNSELOR-- High-level understanding of Healthcare Assisting, Administrative Management, Customer Service, Sales and Highly organized, detail-oriented professional with diverse experience and educational background in the health assisting, operations, customer service and administrative fields. Seeking to leverage my diverse experience together with my health sciences degree to a Healthcare Assistant role. Deliver sustainable results through superior analytical skills, problem solving, and time management. Thrive in a fast-paced environment with the ability to handle multiple projects simultaneously. Collaborate effectively with individuals at all levels of an organization to communicate information, make recommendations, and provide feedback. Multilingual in Somali, Bravanese, Swahili and English. - Key Qualifications
Proven track record of accurately reporting, health assisting, information management, and business-development efforts within time requirements. Adept at developing and maintaining detailed administrative and procedural processes, in addition to ethical issues, that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities, while ensuring confidentiality, and resolving issues in initial stages. Detailed skills and abilities providing continuous process improvements leading to optimization of performance.EDUCATION BACKGROUNDBachelor of Science, Health SciencesState University of New York at Brockport, Rochester, NY (2007)Associate of Applied Science, Liberal ArtsMonroe Community College, Rochester, NY (2004)PROFESSIONAL OVERVIEWLanguage Interpreter | M.E. Services, Rochester, NY 2007 CurrentResponsibilities: Successfully facilitated effective communication between two parties that do not speak a similar language by converting one spoken language to another. Attend conferences and meetings and act as official translator to mediate discussion. Receive and submit assignments electronically.Mental Health Counselor | Rochester General Hospital, Rochester, NY 2013 Responsibilities:
Worked with individuals and groups to promote mental and emotional health. Successfully assisted individuals dealing with issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging. Maintained a safe, secure, and healthy work environment while successfully building relationships with patients and demonstrated care and cultural sensitivity. Referred patients, clients, or family members to community resources or to specialists as necessary.Customer Service Representative | Sutherland Global Services, Rochester, NY 2011-2012
Responsibilities: Exceeded weekly sales goals through providing product knowledge and services to customers while working in a call center environment. Screened incoming calls, serving as first line of customer support and routed incoming calls as appropriate. Provided, sales support by rapidly learning information about services and promotions and utilizing knowledge to identify sales opportunities. Processed payments, managed payment receipts, tracked financial records and organized reports.Health Counselor Lifetime Assistance, Rochester, NY 2007-2009Responsibilities: Provided company and comfort to patients and their families by offering support and encouragement. Complied with the company s policies and procedures and adhered to the privacy policies including confidentiality of patient and medical information.Automotive Office Manager Connections Auto Shop, Rochester, NY 2008 2010Responsibilities:
Managed daily administrative operations, scheduling and confirming client appointments, developing communications and correspondence, and maintaining customer records and ensuring an organized office for conducting streamlined customer service. Provided oversight in ensuring all operations within the shop and the office were carried out within a timely manner. Updated all database information with customer records to provide quick responses with accurate records for all current and new clients.Residential Counselor | Heritage Christian Services, Rochester, NY 2005 2010Responsibilities:
Oversaw diverse functions and developed relationships with clients. Administered medications to clients, documenting changes or resident notes between residential and medical staff. Collaborated with other counseling staff and provided exceptional client support when dealing with complaints or issues. Encouraging resident self-sufficiency, engaged in daily activities with residents where transport was necessary. Utilized strong communication skills in responding to client and staff requests, providing quality knowledge.
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