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Click here or scroll down to respond to this candidatePaula Daniels Music--Program Development & Operations Expert,Resume, Page 1Candidate's Name
Director of Operations & Case Management ExpertEMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLEPROFESSIONAL EXPERTISEClinical DirectorPAIS Psychological Assessment & Intervention Services - 2021 to 2022 Barboursville, WV Managed 35+ employees who worked with individuals with intellectual and developmental disabilities, behavior support specialists, registered nurses, licensed practical nurses, and a variety of other staff under the direction of nursing staff Maintained a budget for six clients and 35+ employees staying within the parameters given Primary contact for all Abuse/Neglect incidents from investigation to conclusion. Worked inside three primary databases that collected information regarding clients, staff and billing On call 24 hours/day, 7 days per week for both client and staffing issues Worked with other agencies to maintain strong relationships between clients and their support systems. Performed independently with minimum supervision and maximum accountability Career Coach SupervisorGoodwill Industries of Kentucky - Pikeville, KY 2018 to 2020 Maintained a 45-team member caseload and kept detailed case notes in a required statewide database Obtained a variety of resources for team members and provided assistance in accessing said resources Assisted with budgeting and life skills to promote independence Worked with diverse populations and possessed a high degree of discretion and confidentiality Performed independently with minimum supervision and maximum accountability Career Advisor and Job Club FacilitatorBig Sandy Area Community Action Program, Inc. - Pikeville, KY 2015 to 2018 Ensured program eligibility and funding source documentation guidelines are met for the Workforce Opportunity and Innovation Act (WIOA) Maintained internal and external reporting systems for monitoring and controlling fiscal and programmatic activities Evaluated clients job placement progress, and provided appropriate feedback on performance Worked with diverse populations and possessed a high degree of discretion and confidentiality Developed, planned, and implemented weekly meetings to teach clients employability skills Worked independently with minimum supervision and maximum accountability Paula Daniels Music--Program Development & Operations Expert, Resume, Page 2Director of Program DevelopmentSenior Helpers of Kentucky - Louisville, KY 2014 Human Resource experience - Selected, trained and supervised employees to work with participants of the Acquired Brain Injury and Acquired Brain Injury Long Term Care federally funded programs Responsible for improving and implementing program processes Case Managed persons with traumatic brain injuries with wrap around services Served as a liaison to funding grants management staff to ensure compliance with program requirementsDirector of OperationsA Brighter Future, Inc. - Ashland, KY 2013-2014 Responsible for the overall Case Management of participants in an Adult Day Treatment and residential program that utilized federal and state waivers for individuals with disabilities Interpreted federal and state laws, regulations, and administrative codes for Supports for Community Living (SCL) and Michelle P. Medicaid waivers Reviewed and developed company policies and procedures Human resource experience-Trained, coached, supervised, and ensured staff compliance for 30+ employees Completed performance evaluations and offered constructive criticism and praise Executed work improvement plans, disciplinary actions and terminations Managed programs for offenders to improve quality of life and successful re-entry Conducted and coordinated outreach efforts and worked in cooperation with Federal, State, and private agencies, and nonprofit organizations that service people with disabilitiesDirector of OperationsNewcare of Louisville - Louisville, KY 2012 to 2013 Supervised five team leaders and thirty-five direct support professionals as well as community support specialists, family home providers and contract therapists Reviewed and developed company policies and procedures Interviewed, hired and trained all staff Case Managed persons with traumatic brain injury and developmental disabilities with wrap around services Served as a liaison for referral sources to ensure excellent customer service Interim Director of Marketing & Admissions Louisville, KY (2011) Quality Assurance Officer Louisville, KY (2011)Program Coordinator Ashland, KY (2001 to 2007)Radical Rehab Solutions Huntington, WV 2001 to 2007, 2011 Responsible for policies and procedures relating to safety across four programs and two states Interviewed potential clients for possible admission Trained multiple levels of staff on incident management and disaster preparedness Leveraged existing resources to accommodate volume increase without additional expense Developed and implemented rehabilitation programs Worked with individuals with dual disabilities Seven years of experience working along side a distinguished Neuropsychologist Paula Daniels Music--Program Development & Operations Expert, Resume, Page 3Medicaid Services Specialist IIIDepartment of Medicaid Services - Frankfort, KY 2007 to 2011 Assisted in preparation and completion of program reports for the Centers for Medicaid and Medicare Assisted in the development of ABI-LTC program regulations as indicated by the Centers for Medicaid and Medicare Trained service provider management on how to create tools for monitoring and outcome measurement Evaluated outcomes and delivery of services and suggested improvements of client-specific programmingEDUCATIONBachelor of Arts DegreeMorehead State University, Morehead KY1992REFERENCESDonna Cundiff, Owner/CEO, Achieving More, Inc., (502) 551-3050, EMAIL AVAILABLE Jennifer Hampton, Workforce Services Coordinator (606) 369-0197, EMAIL AVAILABLE Robert Hall, Career Coach Supervisor, (606) 213-2839, EMAIL AVAILABLE |
