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Click here or scroll down to respond to this candidateCandidate's Name
Front Desk AssociateKansas City, KS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEFocused Professional with 3.5+ years of experience and a proven knowledge of telephone etiquette, guest retention and food andbeverage operations. Aiming to leverage my skills to successfully fill a role at your company. Work ExperienceCustomer Service RepresentativeCentrinex Call Center - Lenexa, KSJune 2019 to Present Process loan applications online and over the phone. Help customers with any questions and complaints. Reach out to past and future clients to offer our services and explain what we do. Contact banks and other financial institutions Verify customer information Deal with sensitive client information such as SSN and banking information Set up client appointments Answered general questions Answered calls from clients and customers Handled online orders and credit card transactions Created loan applications Provided policy and service information Performed customer service surveys Performed data entry for orders and customer information Responsible for cashier duties Responsible for tracking and maintaining inventory Front Desk AgentAmerican Motel - Kansas City, KSOctober 2021 to January 2022First one to greet guests and offer assistance.Check guests in and out of roomsMake housekeeping schedulesScan IDsSign for packagesKeep Front Desk tidyAnswer phone callsServerIHOP - Kansas City, KSFebruary 2021 to September 2021 Dealt with money and food Spoke to customers Cleaned the dining area Took orders and ran food to tables Processed to-go orders Made specialty drinksFront Desk AssociateECONOLODGE / MOTEL 6 - Kansas City, KSMay 2017 to May 2018 Greet, register and assign rooms to guests Contact housekeeping or maintenance staff when guests report problems Perform bookkeeping activities, such as balancing accounts and conducting nightly audits Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies Clean and maintain lobby and common areas, such as restocking supplies and watering plants Advise housekeeping staff when rooms have been vacated and are ready for cleaning Transmit and receive messages using telephones or telephone switchboards Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment FolderAERO TRANSPORTATION PRODUCTS - Independence, MOJuly 2016 to May 2017Fold material over train door mold and assure there are no air pockets Measure doors and cut gasket to fit Apply glue to doors and gasket, adhere gasket to doors Clean and rack train doors to be sent to shipping department Retail Sales PersonVIVA FASHION MART - Kansas City, KSMarch 2016 to July 2016 Answer questions regarding the store and its merchandise Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Inventory stock and requisition new stock Clean shelves, counter, and tablesTeam MemberCHICK FIL A - Savannah, GADecember 2015 to March 2016 Accept payment from customers, and make change as necessary Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads or coffee using proper safetyprecautions and sanitary measures Pack food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locationsdesignated by customersEducationHigh school or equivalentSkills Front Desk Guest Service Customer Service Office experience Phone etiquette Serving Experience TypingAdditional InformationI work multiple departments and interact with different clients as well as customers. I answer questions for my team as well as assist in training all new hires. |
