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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYMid-level customer service representative with 7+ years of experience exhaustively thorough with detailed investigation skills, eager and able to serve clients in a conscientious and pleasant manner.Outstanding oral & written communication skills.Knowledge of data entry, inventory, and multi-line telephone systems.SKILLS AND ABILITIESReporting skillsGreat mathematical skillsDocumentation reviewDocumentation abilitiesMicrosoft OfficeInformation verificationRecord keeping, organizationTeamwork and CollaborationDecision makingVerbal and Written communicationDocument controlExcellent administrative abilitiesTime managementCustomer serviceEXPERIENCEGeneral Manager 2019 - PresentCrossroads Convenience StoreDirect and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers for all three of the companys locations.Supply customer service by greeting and aiding customers and responding to customer inquiries and complaints.Instruct staff on how to manage difficult and complicated sales.Assign employees to specific duties.Keep records of purchases, sales, and requisitions.Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.Plan and prepare work schedules and keep records of employees' work schedules and timecards.Review inventory and sales records to prepare reports for management and budget departments.Inventory stock and reorder when inventory drops to a specified level.Establish and implement policies, goals, aims, and procedures for the department.Enforce safety, health, and security rules.Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.Formulate pricing policies for merchandise, according to profitability requirements.Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when proper.Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.Establish credit policies and operating procedures.Plan budgets and authorize payments and merchandise returns.Food Service Manager 2018-2019SubwayKeep records required by government agencies about sanitation or food subsidies.Investigate and resolve complaints about food quality, service, or accommodations.Maintain food and equipment inventories and keep inventory records.Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.Monitor compliance with health and fire regulations on food preparation and serving and building maintenance in lodging and dining facilities.Count money and make money deposits.Establish standards for personnel performance and customer service.Perform food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.Schedule staff hours and assign duties.Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.Review menus and analyze recipes to figure out labor and overhead costs and assign prices to menu items.Organize and direct worker training programs, resolve personnel problems, hire fresh staff, and evaluate employee performance in dining and lodging facilities.Review work procedures and operational problems to find ways to improve service, performance, or safety.Order and purchase equipment and supplies.Record the number, type, and cost of items sold to find which items may be unpopular or less profitable.Monitor budget and payroll records and review financial transactions to ensure that expenditures get authorized and budgeted.Estimate food, liquor, wine, and other beverage consumption to predict amounts to be bought or requisitioned.Cashier 2017  2018Crossroads Convenience StoreReceive payment by cash, check, credit cards, vouchers, or automatic debits.Answer customers' questions and supply information on procedures or policies.Help customers find the location of products.Issue receipts, refunds, credits, or change due to customers.Greet customers entering establishments.Supervise others and supply on-the-job training.Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.Answer incoming phone calls.Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Calculate total payments received during a period and reconcile this with total sales.Sell tickets and other items to customers.Compile and support non-monetary reports and records.EDUCATIONUniversity Davenport June 2012  2015General Studies