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Click here or scroll down to respond to this candidateCandidate's Name
Colorado Springs, CO, Street Address
https://LINKEDIN LINK AVAILABLEEMAIL AVAILABLEObjectiveDedicated U.S. Navy Veteran with extensive experience in cybersecurity, technical systems, and customer service. Eager to contribute my strong leadership, problem-solving skills, and work ethic in a dynamic environment to drive impactful results.Professional ExperienceCashier/CookBurger King, Allen, TXJanuary 2009 June 2010Provided excellent customer service at the cash register, handling transactions efficiently.Prepared and cooked a variety of menu items, ensuring quality and adherence to food safety standards.Assisted with inventory management and restocking of supplies.Collaborated with team members to maintain a clean and organized work environment.Shift ManagerDel Taco, Mckinney, TXJuly 2010 June 2011Supervised daily operations and managed a team of employees during shifts.Ensured excellent customer service by addressing customer concerns and resolving issues promptly.Conducted training for new hires, focusing on company policies and procedures.Managed cash handling, conducted inventory checks, and ensured compliance with health and safety regulations.CarhopSonic Drive-In, Mckinney, TXJuly 2011 December 2011Delivered food orders to customers in a timely and friendly manner, ensuring accurate orders.Assisted in food preparation and maintaining a clean and organized kitchen.Handled cash and card transactions accurately, providing correct change and receipts.Provided excellent customer service, addressing any concerns or questions customers had.Helicopter Rescue Swimmer/CrewmanU.S. Navy, San Diego, CAAugust 2012 - August 2019Operated advanced sonar radar and electronic warfare systems on MH-60R tactical helicopters, enhancing mission success rates by 20%.Conducted acoustic analysis and deterrence operations, securing underwater threats, and ensuring the safety of naval operations.Acted as a tactical coordinator, effectively integrating strike group elements to achieve mission objectives, resulting in improved operational efficiency.Maintained a Secret Clearance, ensuring the security and integrity of sensitive systems and information.Demonstrated strong leadership and teamwork abilities in high-stress situations, leading to successful mission outcomes.Real-Time Support SpecialistVITAC, Denver, COAugust 2021 - June 2022Provided real-time technical support for captioners during live events, ensuring 99% uptime and reliability.Supported Windows 10 and specialized applications via remote desktop and voice communication, resolving 95% of issues on the first call.Handled high-volume desktop support, prioritizing customer service and technical proficiency, leading to a 30% increase in customer satisfaction.Acted as the first contact for all technical issues, ensuring system stability and swift resolutions, reducing downtime by 40%.Amazon Delivery AssociateJDK LLC, Colorado Springs, COSeptember 2023 February 2024Delivered packages efficiently and accurately, maintaining a 98% on-time delivery rate.Managed time effectively to meet strict delivery schedules in a fast-paced environment, receiving commendations for reliability.Maintained a clean and organized delivery vehicle, ensuring compliance with safety and operational standards.EducationBachelor of Science (B.S.) - Cybersecurity and Information AssuranceWestern Governors University, Salt Lake City, UTExpected November 2026Associate of Science (A.S.) - Physical Therapy AssistantPima Medical Institute, Denver, CO2021SkillsLeadership and Team CoordinationTechnical TroubleshootingCustomer Service ExcellenceProblem-SolvingCommunicationAdaptability and FlexibilityTime ManagementExtensive Medical Terminology KnowledgeCertifications (Information Technology)CompTIA Security+ (2024)CompTIA Network+ (2024)CompTIA A+ (2023)Axelos ITIL v4 (2023) |
