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Title Customer Service Representative
Target Location US-NC-Wilmington
Email Available with paid plan
Phone Available with paid plan
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                                                 Candidate's Name
               PHONE NUMBER AVAILABLE   EMAIL AVAILABLE   LINKEDIN LINK AVAILABLE

EDUCATION
Brigham Young University                                                                                     Apr Street Address
Bachelor of Science in Geography, Emphasis in Global Studies                                                Provo, UT
   3.Street Address  GPA
   2019-2020 BYU scholarship recipient

Glendale Community College                                                                                  May 2019
Associate in Arts                                                                                        Glendale, AZ
   4.0 GPA
   Member of Phi Theta Kappa Honor Society
   Women s Track and Field team captain

EXPERIENCE
Coalition, Inc.                                                                                   May 2022-Dec 2023
Customer Success Manager                                                                                      Provo, UT
   Answer inbound questions and requests from prospective and current customers over online live chat and e-mail.
   Ensure prospective and current customers receive the assistance they need from Coalition s sales, security,
     insurance, and claims teams.
   Educate customers on Coalition s product, as well as how to use both our online quoting platform (for brokers) and
     cybersecurity platform (for insureds).

The Walt Disney Company                                                                              Jan 2020-Oct 2021
College Program Intern                                                                                     Orlando, FL
   Completed 2 Disney College Programs as a cast member in Magic Kingdom and EPCOT.
   Facilitated transactions with a diverse guest base using POS systems in high capacity locations.
   Directed and assisted guests, swept, bussed tables and cleaned restrooms to guarantee cleanliness and order.

The City of Surprise                                                                                 May 2017-Aug 2020
Lifeguard and Water Safety Instructor                                                                      Surprise, AZ
   Instructed 5-10 adults in classes teaching proper water safety, infant CPR, adult CPR, and first aid.
   Coached 3-12 year olds in proper swimming and water safety techniques to advance skills.
   Performed water rescues, CPR, and first aid with correct techniques and equipment to prevent drowning.

Dysart Unified School District                                                                      Jan 2018-Feb 2019
AVID Tutor                                                                                                Surprise, AZ
   Led group discussions with 5-8 students to maintain focused learning and solve problems.
   Provided instruction to 11th and 12th grade students in calculus, physics, and chemistry.
   Tutored students in studying and test-taking skills to improve performance.

VOLUNTEER EXPERIENCE
The City of Surprise                                                                               Jan 2014-Jan 2019
Surprise Day of Service Volunteer                                                                        Surprise, AZ
   Participated in annual service days to help non-profit organizations reach goals.
   Painted murals, cleaned community parks and gardens, and sorted clothes at various non-profit organizations.

Dysart Community Center                                                                           June 2018-Aug 2018
STEM Classroom Volunteer                                                                                El Mirage, AZ
   Assisted 20-30 kids in daily science experiments to aid effective and fun learning.
   Sorted and handed out food to community members monthly to feed families.

SKILLS AND INTERESTS
   Star Guard CPR and First Aid Certified 2017-2020
   Proficient in Microsoft Office and Google Workspace

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