| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Current Location: Keizer, ORInterview availability: Street Address Hours' noticeAvailability to join: 1 week notice (Street Address AM - 1 PM PST)EXPERIENCE WITH TOP SKILLS REQUIRED:Brian has over 10+ years experience working as IT Technician.Experienced in performing extensive Break-Fix support for Multivendor Printers including the Clients; Lexmark, Kyocera, Color Cube, Phasers, Work Centers, High End A3 Copiers, and more.Installed and supported Mac OS and Windows 9x/2000/XP/NT/Vista/7 to different PCs and configure software application, large technical businesses, small companies, and private home users.Experienced in providing service tickets, per client request(s), to service; their companys related technologies / products & services, including various items such as: televisions(newest models), computers / laptops/ MacBooks / phones / networking equipment such as routers, modems, and switches, also attain permits regarding telecommunications equipment / phone lines / internet lines / and install all the related equipment i.e.: wall jacks (phone and Ethernet) RJ-45, Cat6(e), telephone wiring blocks, etc. to ensure successful connectivity to outside network, and cable systems.Build and test PCs, Macintosh OS, Windows OS, laptops, and printers in a production environment, ensuring top performances via upgrades and maintenance, following build procedures flawlessly in a build manual with a strong understanding of technological specifications and attention to details, plus inventory all materialsExperienced in providing Help-Desk, Desktop Support, Printer software and hardware expertise, familiarity in the latest anti-virus protocols, certifications with Barrister Global Services to do work on Hewlett-Packards; PCs DeskJet, Inkjets, and laptops.Disassembled/repaired/upgraded/installed and reassembled HP computer systems, including laptops down to the component level with no errors nor physical damage, and successfully resolve printer malfunctions regarding software errors involving all printer parts and internal laser/inkjet printing technologies.Experienced in PC Hardware Trouble Shooting and give customer support to client end thats superior.SKILLS:Structured Query LanguageAssembly Language Programming, Java, and C++CERTIFICATIONS:Completed Microsoft Official Academic Course 70-270 (CCC),Network + Certification Exams (WOU)Earned an INTEL Scholarship in 2005-06 (CCCPanasonic Skill Code, TAG: HP LaserJet 4345/M4345, Lexmark, Zensar-FRBPROFESSIONAL WORK EXPERIENCE:ExterNetworks April 9, 2020 - November 14, 2022Field EngineerRepresenting a Computer Technician for the various companies whom use the online FIELD ENGINEER application to hire technicians and complete their service tickets, per client request(s), to service; their companys related technologies / products & services, including various items such as: televisions(newest models), computers / laptops/ MacBooks / phones / networking equipment such as routers, modems, and switches, also attain permits regarding telecommunications equipment / phone lines / internet lines / and install all the related equipment i.e.: wall jacks (phone and Ethernet) RJ-45, Cat6(e), telephone wiring blocks, etc. to ensure successful connectivity to outside network, and cable systems.Complete each assigned independently, then finalizing results with upper management at the end of each service call, to confirm customer satisfaction and job completion.Attend to Service calls.Barrister Dec 2012 Sep 2019HP Certified Computer Technician/Helpdesk TechnicianDisassemble/repair/upgrade/install/and reassemble HP computer systems, including laptops down to the component level with no errors nor physical damage, and successfully resolve printer malfunctions regarding software errors involving all printer parts and internal laser/inkjet printing technologies.Responsible for PC Hardware Trouble Shooting and give customer support to client end thats superiorInstall and support Mac OS and Windows 9x/2000/XP/NT/Vista/7 to different PCs and configure software application in hospital settings, large technical businesses, small companies, and private home usersHandle all shipping and handling of defective parts, returning the parts back to its original company locations via boxing, taping, and shipping out packages with return labels, tracking its delivery through documenting its tracking numbers, and ensuring their shipment to and from the United Parcel Services (UPS), back to the products company of origin, completing shipping and handling verification process, ALWAYS CAREFUL to not damage customer items during the stacking of parcelTravel site to site to perform extensive Break-Fix support for Multivendor Printers including the Clients; Lexmark, Kyocera, Color Cube, Phasers, Work Centers, High End A3 Copiers, and morePerform Break-Fix Repairs on multiple models of Client Printers at various sitesIntel Corporation Aug 2013 Jan 2014 then Dec 2014 Aug 2015Helpdesk supportResponsible for Installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications, with strong emphasis of ASSET managing to be most beneficial to Intel and its stockholders, clients, and partner companiesResponsible for data backup and data recovery and safely restore client data.Record stock in a database such as QuickBooks, and inventory Intel components and machinery,Experienced with regards for showing asset managing with efficient results: to record and document the outputs Intel team members accrue in products/technologies whilst in a cost/benefit business, capable of handling workloads well in fast-paced or regular working environmentsKnowledgeable in the manufacturing operations and Materials Build procedures of the MAT line, to run and organize lots in a qualitative, clean, and safe manner to better employee health and moralConsistently maintain high standards of production flawlessly executing surface mounting procedures, IPC, and the inspection of faults in product build, finally executing their fixes in a timely mannerOperate and safely use all tools and equipment of the lab for product builds, ensuring the proper use and specs in drills and bits, updated devices drivers, correctly leveled tool balancers, properly gauged air compressors, air ionizers, well-lit magnification devices, and hydraulic tables for good ergonomicsActively participate with the shipping and handling of product in and out of Intels labs with guaranteed high levels of communications with all employees, including but not limited to; manufacturing technicians, TD engineers, and operations managers via proven team collaboration techniques, skills aptitude, and a proven success in production, and then to shipping the products out with successful outcomes for any developmental forum, obliging to a timeframe, starting from their received build materials, its production builds, then to its shipping and handlings of the products outputs, respectivelyOracle Aug 2011 Oct 2011Test Technician (Production)Set-up and test and troubleshoot Oracle router equipment by connecting power, fiber optic, infrared, Ethernet, and usb cables into the router and run a software test script to ensure proper functionalityAssist in the design of the forms required to complete during the Ad Hoc testing phase of routersMake recommendations and design Oracle test forms with the necessary Linux codes, algorithms, and syntax required to alter the coding used to creates forms in order to create and improve the formatTyco Electronics Connectivity Jun 2011 Aug 2011Technical supportWork in an assembly environment to produce, hand-assemble, and clean hundreds of hospital cables to create ready-to-use hospital equipment cables, following strictly the instructions of its assembly on a step-by-step build manual, all while improving manufacturing procedures and processes with engineersPerform as a tester of the production of cables for proper functionality and Direct Current outputs SolderXerox Sep 2009 Jan 2011Technical SupportResolve Sprint and Nextels cellular and modem issues for system upgrades and networking failuresMac OS configuration of mobile devices and personal computersProgram phones, update outdated mobile MS Window versions, explain how to download ringtones, inform users about 4G, start claims process for lost/stolen phones, swap old wireless devices for new ones, port-in other providers mobile phone numbers, and complete cellular market transfers in a WANSalem Hospital Nov 2006 Nov 2007Helpdesk and Desktop SupportPerform daily backups of various Cisco servers via tape recorders and paper loggingsService Now & Asset Management experience of 5+ years ticketing and resolving issues; including complete the repairs of printers (DeskJet, LaserJet, armband/wristband), scanners, desktops, and software using a Computer Associates Uni center Service Plus Service Desk ticketing programDetect and delete viruses on infected PCs using Ad-Aware, Norton, and Virus Scan EnterpriseAdd new users to an Active Directory forest, reset passwords, and reconfigure faulty accounts.Assign and map personal and private network drives to users, then recover their lost data upon requestsMaintain a network of 3600+ end user profiles using multiple environments with programs including; Epic, Active Directory, Console One, Citrix Client Servers, Smart Term for MetaFrame Presentation Server 4.0, Win Server 2003, Novell Netware 65, Mac OS and Windows (XP, Pro, Me, and 98), and GroupWiseDuring system failures, program a transition of the downed intranet to a backup network of machinesFriendly Computer Systems, Incorporation Jun 2000 Aug 2001Computer TechnicianInternet Service Provider, to assign SMTP, pop3, Gateways, and IP address, networking thousands of machines for the Eastern shore of Virginias Chesapeake Bay internet end-users and machinesBuild and test PCs, Macintosh OS, Windows OS, laptops, and printers in a production environment, ensuring top performances via upgrades and maintenance, following build procedures flawlessly in a build manual with a strong understanding of technological specifications and attention to details, plus inventory all materialsEDUCATION:Associate of General Studies Degree, Chemeketa Community College (CCC); Salem, ORAssociate of Applied Sciences Degree in Computer Electronic Technologies Chemeketa Community College; Salem, ORAssociate of Arts Oregon Transfer Degree; Information Systems Major / Business Minor Western Oregon University (WOU); Monmouth, OR |
