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PROFESSIONAL SUMMARYAccomplished professional with a Registered Nursing License and expertise as a Medical Support Assistant. Possesses expertise level in all aspects of medical administration and customer service. Proficient in all office tasks to include filing medical records, internal and external communications, agency's scheduling system, and review of all pertinent information of the clients. Highly efficient in fast-paced multitasking environments. Personal skills: positive and motivational, great sense of humor, excellent communication and listening tactics, with fast logical thinking for conflict resolution. Bilingual (English and Spanish), spoken and written. Organized and positive relationship with internal and external stakeholders.
PROFESSIONAL EXPERIENCEEmergency Department Registered Nurse Sep 2022- Present
Durham VA Medical Center 40 Hrs./Wk.Durham, North Carolina.Supervisory: Stephanie Black, (919) 286-0411, ext. 176009, Contact: Yes.NURSINGTriage patients upon EMS arrival and self check-in to the emergency department and assigning level 1,2,3 or 4 according to the patient s needs. Perform nursing initial assessment and diagnostic tests such as : EKG,urine sample & blood sample collection, administer IV line and IV fluids/medications,provide patient/family education for discharge, apply prescribed prosthetics,perform bladder scanner, apply foley catheter in male/female patients and administer oral/topical/IM medications upon Physicians orders. Assist PA in minor procedures such as : wound care & repair,moderate sedation,intubation & minor non-surgical orthopedic procedures.The nurse is responsible for documenting patient assessments,medication administration,verifying & signing orders on the electronic medical record EMR (CPRS).Medical Support Assistant Mar 2019 -Dec 2021Army Wellness Center, Wiesbaden Army Health Clinic 40/Hrs./Wk.Clay Kaserne, Wiesbaden GermanySupervisory: Richard Hoke, +49 6371-9464-1479,Contact: Yes.CLERICAL:
Maintained Health and Wellness Tracker data on all soldiers participating in Army Wellness Center. Responsible for coordinating clients' appointments by using the program Composite Health Care System (CHCS), checking in clients upon arrival and retrieving basic health information records using the Armed Forces Health Longitudinal Technology Application program (AHLTA). Receive main line calls for appointment management, take all the messages for staff members or redirect calls. Maintained office calendar to help with staff meetings, classroom reservation for teaching purposes to include Basic Live Support (BLS) and tobacco cessation classes. Reviewed outgoing mail to ensure attachments, dates, signatures, complete addresses and destinations were included. Organize data to develop tables and reports of clients.
ORAL COMMUNICATION:Greet clients as the initial point of contact, in person or telephonically. Referred urgent messages and patient results for immediate actions. Obtains identifying information and determines the nature of the visit/call. Ensured eligibility for care, and contacts Patient Administration for verification. Inform the team if there are any delays in scheduled appointments and reschedule if necessary. Resolve complaints of a local administrative nature and refer other complaints to the appropriate authorities.
STAFF SUPPORT: Body composition analysis maintenance; equipment sanitation between clients and set up warmup for the next day. Assist with walk-in clients that request blood pressure check and log in the results. Escort and assist clients with the use of a biofeedback room for relaxation. Set and organize class material for upcoming teaching sessions.OCCUPATIONAL SAFETY:
Test AED daily and sign the log in sheet. Fire safety: ensure that all doors are closed at the end of the shift f. Fall risk prevention: putting up the caution sign when common areas are wet or slippery.
Caregiver Stoney brook
Memory care unit Mar 2018 Nov 2018
Martin Luther King Jr. Copperas Cove, Texas, 76522 40hr/wk.
Supervisory: Vicky Olson, 254-547-1700, Contact: Yes.
ORAL COMMUNICATION:Communicated daily reports to the outgoing staff about medication updates, upcoming medical appointments, fall incidents, and changes in behavior. Reported to the manager on duty, any need for the residents (supplies, medications, complaints, and need of assistance with transferring residents). Fill in reports for any maintenance issue: plumbing, electricity, etc. to the maintenance director. Ensured therapeutic communications used with the residents from the memory care unit always.
NURSING/CAREGIVER:Assisted with daily living activities such as bath, feeding, transferring from bed to wheelchair, and bathroom. Give oral and topical medications to residents. Offer emotional support to clients with Alzheimer and Dementia. Promote daily physical activities, work on puzzles, and play games appropriate to their psychosocial stage.
WRITTEN COMMUNICATION:
Document any incidents (falls, changes in behavior and refused medications) for staff records. Completed the shift report sheet and document: feeding percent on each resident, bowel movements, refused care, and aggressive behavior. Fill out the supplies needed sheets when necessary for the residents.HOUSEKEEPING:
Maintained common areas clean: dining room and living room. Pull laundry, wash and dry, fold and put it back in the resident s room. Fix the resident s bed and pullout sheets if dirty. Maintain the dining room area clean after every meal. Pull all the table linens to wash and replace with the clean ones for the next meal.
Administrative Assistant /Nurse May 2015-May 2016.Cardiovascular Institute Alex Branmar 40hr/wk.
200 rd. #2 suite 206, Manati, Puerto Rico 00674-4661
Supervisor: Victor Sanchez, 787-884-0899, Contact Yes.CLERICAL:
Check-in clients on arrival at the clinic; fill in computer medical records for new in-patients. Scan into their records: medical insurance card, laboratory results, x-rays, and medical referrals. Answer phone calls from patients, health care providers, medical insurances, and provide information according to their specific needs. Schedule appointments for the clients in person or by phone. Communicate with the hospital Emergency department about unstable patients that will need admission. Organize office files and do post office errands. Manage cash collected from visit deductible; count all the visits money at the end of the day and turn in the finance report of the day to the supervisor.
NURSING:Triage: obtain the client s blood pressure, pulse and respiration upon arrival. Perform routine electrocardiograms prior to the Doctor s consultation. Assist the cardiologist during the stress test for any cardiopulmonary resuscitation emergency. Administer oral medications to stabilize patients if necessary and escort them to the emergency room. Utilize therapeutic communication with the family/patient when discussing health information and diagnostic test results.
EDUCATIONUniversity of Puerto Rico in Arecibo, Puerto Rico. August 2010- June 2014.Major: Bachelor of Science in Nursing ACEN (Accreditation Commission for Education in Nursing)Four years of university studies for 127 semester credits in nursing.Professional Licenses
Registered Nurse License
Continuous education certificatesBasic Life SupportCovid-19
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