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Click here or scroll down to respond to this candidateCandidate's Name
Hattiesburg, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETalented Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely. Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.Authorized to work in the US for any employerWilling to relocate: AnywhereWork ExperienceInside Sales RepresentativeHoward Technology Solutions-Ellisville, MSJune 2023 to Present Good communication skills both verbally and written Good Punctuality Exceptional in sending and receiving various emails Exceptional in working with Spreadsheets, Smartsheets, Microsoft Word and Excel Must the know the product and be able to present the product and sell the product Must reach out to various vendors for the best prices.. Must aways be able to accommodate the customer Must be able to multi-taskCashier/Customer ServicePickering Cleaners-Laurel, MSJuly 2019 to March 2023 Customer Service associate Book Keeping CashierPro Services AssociateLowe's Home Improvement-Laurel, MSJuly 2009 to August 2017 Processed customer payments by entering credit card information in system. Answered inbound customer calls and responded to inquiries. Updated information and details of calls and inquiries in customer service database for future reference. Identified cross-selling opportunities and communicated promotions to customers to increase sales. Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service. Processed customer account changes with proprietary software. Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.Sales AssociatePayless ShoeSource-Laurel, MSFebruary 2007 to April 2009 Stocking Cashier Great Verbal Communication Maintained a peaceful and happy work environment Responsible for documents on deliveryCall Center AgentFraternal Order of Police-Laurel, MSSeptember 2005 to February 2007 Managed outbound calls Established and maintained communication Gain trust and reliability within the conversation Typed 35 to 40 wpm Processed payment for the sale of the membership EducationBachelor's degree in PsychologyWilliam Carey University - Hattiesburg, MS, USAugust 2020 to PresentAssociate in ArtsJones County Junior College - Ellisville, MS, USJuly 2017 to May 2019High school diplomaR.H Watkins High School - Street, MD, USMay 1996 to May 1999Skills CRM software Data entry and Maintenance (4 years) Basic maths Sales Bookkeeping Upselling Organizational skills Cash handling Phone etiquette Customer service Cashiering Merchandising Accounts payable Technology sales Time management Stocking Customer retention Technical sales Retail sales Communication skills English Inside Sales Negotiation |
