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Click here or scroll down to respond to this candidateCandidate's Name
IT AdministratorEMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Teaneck, NJSummaryResults-driven information technology administrator with a passion for infrastructure maintenance and development and a knack for applying innovative solutions that maximize technology performance, resilience, and availability. Proficient solution architect with exemplary attention to detail, problem-solving skills, and a history of implementing solutions efficiently and effectively.EducationBachelor of Technology in Computer SystemsNew York City College of Technology (CUNY), Brooklyn, NYAssociate in Applied ScienceNew York City College of Technology (CUNY), Brooklyn, NYProfessional TrainingIT Computer Security (Network+/Linux+/Security+)Borough of Manhattan Community College, New York, NYCisco CyberOps AssociateBorough of Manhattan Community College, New York, NYCertificationsCyberOps AssociateCiscoNetwork+The Computing Technology Industry Association (CompTIA)Security+CompTIAISC2CC (Certified Cybersecurity)Linux FundamentalsCourseraTechnical Support FundamentalsCourseraDC37 Computer Security TrainingBMCC CUNYSecurity Awareness SpecialistProofpointAI/ML SpecialistProofpointLanguagesSpanish, CreoleElementary ProficiencyTechnical ProficienciesPlatform:Microsoft Endpoint Manager, SCCM; Microsoft Active Directory; Microsoft Azure, Intune; Citrix; Managed Engine (Service desk queue); Microsoft Teams/Office 365; TeamViewer Remote Desktop Protocol; G-Suite Workspace Admin; Sophos; Proofpoint; Rapid7, Knowb4; Z-Scaler (ZPA, ZDX,ZIA); Cisco Unified Connection Manager; Wireshark; Nmap; ZenMap; Zoom; Symantec Endpoint Protection; Computrace Absolute; Adobe Creative Suite; Brivo; VerkadaOperating Systems:Microsoft Windows; Mac OSX; Windows 2003 Server; Linux (Centos, Kali, and Ubuntu)Networking:LAN/WAN; TCP/IP; DNS; POP3; SMTP; FTP; WAP; VPN; Ethernet; Cisco Routers; Cisco Catalyst 3550 series switches; Air portHardware:Desktops; laptops; monitors; docking stations; scanners; printers; copiers; projectors; webcams; Crestron Conference Video System; voice recorder; Smartboards; Promethean boards; iPhone & Android mobile phones; iPadsCareer ExperiencePhibro Animal Health Corporation, Teaneck, NJ September 2022 PresentGlobal Desktop Support Technician LeadOversee the smooth operation of desktop infrastructure for this global leader in providing innovative health and nutritional solutions for the animal agriculture industry. Lead a team of desktop support specialists to provide technical support to local and global end-users, troubleshooting and resolving hardware and software issues. Install, configure, and service desktop systems, peripherals, and software applications. Collaborate with other IT teams to solve network and infrastructure-related problems. Deploy Microsoft and Adobe security updates for user computers and servers to optimize protection throughout the IT infrastructure. Maintain system configurations and documentation. Backup, restore, and migrate user data. Collaborate with technical support analysts to efficiently address immediate and urgent issues. Partner with third-party vendors, including Microsoft, Zscaler, and ATSG Cisco Unity to support, mitigate issues, and update integrated facility systems.Promoted to team lead in charge of training and mentoring new employees on tools, software, and protocols.Averaged between 5567 service-level agreement (SLA) tickets a week, closing a monthly average of 82100% of SLA tickets.Maintenance images for workstations and complete project refresh to replace out-of-warranty workstations.Transition on-prem devices to Microsoft Intune for enhanced management and security.Serve as Zscaler administrator, implementing changes to the network for better performance and troubleshooting network issues.Utilize Sophos detection to remove unwanted applications and dormant threats on end user devices, enhancing security and performance.Executed escalation procedures during cybersecurity incidents, intrusions, or vulnerabilities in compliance with internal and external guidelines.Created a printer setting migration manual to streamline end-user upgrades.Saved $1.5K by identifying an oversight in Lenovo recycling services.Designated as first point of contact for alarm detection at facility headquarters, coordinating timely response with third-party vendor inspection, maintenance, and safety integration mechanisms.Fostered a culture of active participation in thwarting phishing attempts using personalized guidance to compromised employees.Delivered onboarding training for new hires on PAHC technology, Office365, SharePoint, OneDrive, and wireless VPN.Assisted the Network department in maintenance of the global Cisco desk phone system.New Design High School, New York, NY August 2011 September 2022Computer Tech Specialist IIIMaintained and enhanced the technology infrastructure at this dynamic and innovative public school dedicated to fostering creativity and technology literacy in an exceptional educational environment. Provided technical support to 500+ students and staff, managed hardware and software resources (including 500+ computers), and integrated technology into the classroom. Managed the school domain on Google Workspace, including users, groups, storage, and devices. Implemented security protection via various tools using NIST guidance, such as password management, analytics, data protection, and security protocols. Trained students and staff on technology best practices and safety. Diagnosed and fixed technical issues, executed technology solutions, and ensured system reliability in collaboration with the IT team and the Division of Instructional and Information Technology (DIIT) for escalation support. Installed, configured, and updated software applications and operating systems across all computer labs, laptops, and other technology resources. Administered security measures to protect school data and network resources in compliance with data security and privacy regulations. Made strategic planning and security recommendations to school administrators. Managed the school technology budget and mentored 6+ interns.Secured $500K+ in grants from the Resolution-A program for upgrading school technology to enhance student learning and development.Won a grant for $46K every year for 3 years from the Smart Schools Bond Act (SSBA).Led a major Comprehensive Attendance, Administration, and Security System (CAASS) upgrade initiative after being handpicked for leadership by the principal.Solved bandwidth issues by overhauling the system to reduce congestion induced latency.Created a training program to assist staff with integrating educational software and technology tools into their instructional practices, including interactive whiteboards and audiovisual equipment.Wrote and expanded technical documentation, including user guides, and troubleshooting procedures.Removed email threats from multiple inboxes, including multiple spear phishing attacks posing as the principal of the institute, spoofing across the staff population, and other threats that required mitigation or quarantining. |
