| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Oak Ridge, Tennessee 37830 PHONE NUMBER AVAILABLE EMAIL AVAILABLE WWW: Bold ProfileProfessional SummaryCustomer-oriented service representative successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. SkillsMS Windows proficientCreative problem solverExceptional communication skillsQuick learnerMulti-line phone talentMedical terminology knowledgeFluent in English and Spanish.Skilled in call center operationsExceptional workflow managementAdheres to customer service proceduresStrong problem solving aptitudeCommitted to maintaining data integrityActivities SchedulingGrocery ShoppingCalendar ManagementExpense ManagementBudget AdministrationBehavior ModelingLanguage fluencyWork HistoryHouse Manager, 03/2022 to 12/2022Sertoma Centre Knoxville, TNImproved household efficiency by implementing detailed schedules and routines for staff members.Streamlined communication among staff for optimal productivity and coordination of tasks. Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.Established atmosphere of trust, respect, and professionalism within household, fostering positive environment for both family members and staff.Managed day-to-day operation of home to comply with regulations and agency standards. Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.Oversaw budget to manage expenditures and control costs. Customer Care Representative, 12/2019 to 09/2020Avant Oak Ridge, TNEnhanced customer satisfaction by promptly addressing inquiries and resolving issues. Streamlined call response times for improved customer experience through effective communication techniques.Maintained high level of product knowledge to provide accurate information and support to customers.Contributed to team success, consistently achieving call center performance metrics. Managed high call volume with exceptional professionalism and efficiency. Built rapport with customers through active listening and empathetic responses, fostering positive relationships.Direct Support Professional, 06/2017 to 08/2019Sertoma Centre Knoxville, TNEnhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.Maintained safe and inclusive environment by addressing behavioral challenges with patience and understanding.Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.Customer Service Representative, 12/2016 to 06/2017 AccentureHandled all customer relations issues in a gracious manner and in accordance with company policiesResolved all customer complaints in a professional manner while prioritizing customer satisfaction Call center environment, handled high call volume and provided customer care Handled calls in English and Spanish.Claims Representative, 08/2015 to 12/2015AccentureCheck accuracy and verified duplicated claims have not been filled Approved and pay claims according to contract thru health contracts Denied duplicate claimsKept records of claims processed.Call Center Customer Service Representative, 10/2014 to 03/2015 CVS/CaremarkKept records of customer interactions and transactions, took orders of prescription refills and payment and mailing informationProvided customer service in explaining health care benefits, deductibles, co-payments and general benefits informationContacted pharmacies and provided information needed to process claims thru insurance Executed daily operations of computer and phone system. Call Center Customer Service Representative, 04/2012 to 03/2015 Sitel CorporationChecked to ensure that appropriate changes were made to resolve customer's problems Executed daily operations of computer system and phone Kept very detailed records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions takenResponsible for troubleshooting and scheduling repairs under manufacture's warranty Referred unresolved customer grievances to designated departments for further investigation. Customer Service Representative, 08/2009 to 11/2009 Clayton HomesKept records of customer interactions and transactions, recorded details of inquiries, complaints, comments and actions takenContacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustmentsReviewed insurance policy terms in order to determine whether a particular loss was covered by insuranceResponsible for mortgage payments and insurance claims procedures. Call Center Customer Service Representative, 12/2006 to 01/2008 ComcastResolved customer's service and billing complaints by performing activities such as exchange merchandise, refunding money, and adjusting billsSolicited sales of new and additional services and products Determined charges for services requested, collected deposits and payments, and arranged for billing paymentsResponsible for troubleshooting and scheduling tech visits for repair. Customer Service Representative, 11/2001 to 04/2005 CendantInformed clients of essential travel information such as travel times, and transportation connections Maintained computerized inventories of available passenger space and provided information on space reserved and availableMade and confirmed reservations for transportation and accommodations, using telephones, faxes, mail and computersAnswered inquiries regarding such information as schedules, accommodations, procedures and policiesConferred with customers to determined their service requirements and travel preferences Prepared invoices and accepted payments.Account/Collections Representative, 03/2001 to 11/2001 GC ServicesLocated customers to collect installments, overdue accounts, damaged claims, and non-payable checksPhoned customers and attempted to persuaded customers to pay amount due, or arranged for payment at a later dateKept record of collections and status of accounts. EducationHigh School DiplomaDr. Santiago Veve Calzada - Puerto RicoLanguagesSpanishFull Professional |
