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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Kime Holderman Rd.Circleville, Ohio Street Address
Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLESkills:20 years experience in Information Technology10 plus years experience in Management and Supervision8 years experience in Leadership, Team Building, and Development17 years experience in Psychology: counseling, therapy and working with individuals with Developmental and Intellectual disabilitiesProficient in ITIL, Agile, Change Management, Strong communication and customer service skillsExtensive software and hardware troubleshooting, Information Technology Security, QA Manual Tester with ISSA membership Skilled in Cyber Security best practices and testing Proficient with Sentinel One, Trend Micro, Microsoft AD/AzureEducation:Bachelor of Science in Psychology, Central State UniversityPursuing Bachelor of Science in IT/Cyber Security Colorado Technical UniversityMaster of Science in Management in IT Management, Colorado Technical University ScrumMaster Certified (SMC), July 2022Work Experience:MWA Consulting IT Manager (Consultant), Sep 2023 PresentOptimize IT systems and infrastructure Lead cross-functional teams Budget management and project planning assistance and project directionCentral Ohio Transit Authority IT Service Desk Manager, Sep 2022 - Aug 2023Oversee requests and incidents, Train and mentor Service Desk Specialists, Manage vendor relationshipsI Am Boundless Inc.Information Technology Manager, Dec 2021 - Apr 2022Supervised IT department employees, Led IT-related projects, Managed Cyber SecurityHighlights Family of CompaniesQA IT Analyst (Lead Software Tester), May 2015 - May 2020Established QA processes and standards, Coordinated project testing and employees, Coordinated and tracked software bugs in development, staging and Production environments. Maintained all QA windows and Mac testing devices and accounts. Maintained QA Testing Credit card testing accounts with Highlights sales department and finance department.Huntington National BankService Desk Analyst, Aug 2013 - Apr 2015Provided desktop support, break fix tech support on windows and Mac devicesInstalled and maintained software/hardware and peripheralsChaos ProductionsIT Specialist July2008 - Aug 2018Set up and troubleshooting home networking processes, Provided IT support for various devices, Break fix tech services on Windows and Mac devices, installation and trouble shooting peripherals, updated firmware and software |
