| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
SHIFT MANAGER Green Bay, WI EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCEWALGREENS, GREEN BAY, WIShift Manager (2023 to Present)Open and closes the store, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.Assist with bookkeeping activities, including cash report, cash counts, and ledgers.Maintain accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.Model and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.Complete special assignments and other tasks as assigned.Serve as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.Report disciplinary issues and customer complaints to management.ENGLEWOOD MARKETING GROUP, GREEN BAY, WICustomer Service Representative (2023 2023)Resolved consumers inquires via inbound calls and emails.Troubleshoot home appliances and warranty process.Communicated daily with customers and team members along with management regarding processes, inventory and troubleshooting guidelines.Worked with inventory daily to stay current with products and parts.Analyzed product innovation, inventory and system issues.NICOLET BANK, GREEN BAY, WICustomer Care Associate (2022-2023)Answered customer inquiries via phone calls and chat.Provided guidance directly to customer and determined next appropriate steps.Provided excellent service to customers and co-workers via phone including actively promoting and selling additional bank products and services.Assisted customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.Assisted internal customers with various network and software password resets and functionality.Maintained positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.PITNEY BOWES, GREEN BAY, WITechnical Support Representative (2020-2022)Provided businesses and government locations with guided procedures to operate and troubleshoot different types of machines.Reviewed and updated job aids with customers via phone and email.Kept clients apprised of progress during maintenance or a down system situation.Received several WOW awards along with other company provided incentive for attendance and overtime.Candidate's Name EMAIL AVAILABLE Page 2UNITED HEALTHCARE, GREEN BAY, WIAdvisor for Families and Special Needs Children (2019-2019)Advocated for members with providers, durable medical suppliers, collection agencies, and finance departments.Researched claims, prescription medications, equipment and supply manufactures.Verified authorizations, predeterminations and appeals.Completed a 15 week training course and received the Bronze award for hard work and dedication.SIRIUS XMRADIO, GREEN BAYCustomer Care Representative (2014-2019)Lead floor support and trainer for new and existing employees.Resolved, advocated, accurately documented, updated and assisted with accounts.Upsold and cross sold company products and services.Consistently exceeded established productivity and quality standards.Recipient of 4 VIP Awards, Customer Care Certificates and Perfect Attendance awards.GEORGIA PACIFIC, GREEN BAY, WITransportation Coordinator (2013-2014)Dispatched loads for GP Harmon via phone and email.Ensured timely pick up of cargo.Worked with suppliers, carriers, and terminals to resolve issues with shipments.Assigned drivers to loads national coast to coast with several product lines.Multi-tasked daily with various computer programs.Proactively identified issues and contributed to establishing controls and results.KLEMM TANK LINES, GREEN BAY, WIDriver Manager/Load Planner Representative (2013-2013)Dispatched loads, supplied load information and processed orders via phone and email.Coordinated pickup and delivery appointments to ensure timely customer deliveries.Actively solicited freight for specific areas.Managed service reporting for customers.Covered Greater Chicago and Milwaukee Area (150 drivers).SCHNEIDER NATIONAL, GREEN BAY, WIDriver Manager (2011-2013)Worked with Dedicated, IC Choice and LTL Groups on pickup and delivery issues across U.S.Handled dispatch, trailer searches and assignments, customer service, payroll and system issues.Used SAP, TMS, Oracle, BMT, Siebel, Source, Sumit and Mercury Gate System programs daily.CONVERGYS, APPLETON, WIAccount Manager (2009-2011)Incoming support via phone for several companies nationwide (Experian, Cisco, and AT&T U-Verse).Worked entire sales cycle start to finish- estimated, quoted, and contract negotiations.Met daily, weekly and monthly goals for calls and contracts.EDUCATIONBachelor of Arts Marketing and Business Administration; Lakeland College, Sheboygan, WIAssociate Degree Marketing; Northeast Wisconsin Technical College, Green Bay, WI |
