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Click here or scroll down to respond to this candidateCandidate's Name
Jamaica, NY Street Address
Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLESUMMARYDedicated customer service representative, with motivation to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable, driven, with strong time management and prioritization abilities. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress environment. Highly productive in the use of Microsoft Office Professional. Self-starter with a can-do attitude.EMPLOYMENT HISTORYDepartment of Health,Vaccination supportLong island city, (Current position)Flow Monitor,Responsible for ensuring that patients are directed through the vaccination center in a safe and effective manner.Responsible for activities including but not limited to: greeting patients, navigation, wayfinding, screening patients, confirming eligibility, scheduling appointments, and other administrative dutiesProsegur. LaGuardia Airport, Elmhurst, NY 11/2019 - 03/2020EscortEscorted disabled passengers from one gate to anotherAssist customer s with the checking in processAssisted customers with various limitations with shopping, placing orders in restaurants and other necessitiesHelped individuals with baggage claim and carry-off upon their arrivalCostco, Rego Park, NY 10/2019 - 01/2020Stocker/Cashier (Seasonal position)Stocked open goods in the proper locationFolded clothing and placed them on displayServed as a cashier and scanned customers items and placed them into the cartProvided exact change to clients upon completion of their purchaseAssisted customers with their new membership applicationsPax Assist Inc., JFK Airport 07/2017 - 06/2018Lead Passenger Service AgentCoordinate with supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services.Address and resolve escalated customer concerns, and assist agents to resolve complex issues.Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency.Secure gates by communicating with aircraft and relaying messages to ramp and ticket counter.Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, re-booking, and special service requests.Boarded and deplaned flights, and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.Provided accurate gate, flight arrival and departure information, and answered general inquiries.Allen Healthcare Forest Hills, NY 02/2013- 06/2017Home Health AidChecked and recorded vital signs; blood pressure and temperatureProvided wound careObserving patients response and changes to medicationsAssisting with bedpans and urinalsAssist patients with managing nutritional needsHelp patients with mobilityManaging personal needs such as bathing, nail, hair and skin careAssisting with dressing and undressingAssist clients with household services such as cleaning and grocery shoppingEDUCATION and LICENSESVicado Guard Training School, Jamaica, NY 09/2019New York State Security Guard License (Exp. 09/17/2022)Cornerstone Christian Correspondence School, Atlanta, Georgia 06/1995High School Diploma |
