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EDUCATIONSoutheast Missouri State University Cape Girardeau, MO Bachelor of Science, Business August 2015 - May 2017 PROFESSIONAL EXPERIENCETHE SPOTS4DOGS Knoxville, TNSale Representative Aug 2020 December 2023 Conducted extensive market research to identify effective marketing strategies resulting in a 30% increase in customer conversion rate through face-to-face proof training method. Introduced an agile method of obedience training by sending progress feedback videos to clients leading to a 23% increase in customer satisfaction ratings. Lead Dog TrainerAug 2020 December 2023 Initiated off leash training for behavior modification, resulting in a reduction in dominance by default, resource guarding, and reactivity Enacted multiple dogs simultaneously trained as a process improvement leading to increased contentment of the dogs along with a decrease in training time by 25% GYMTEK ACADEMEYKnoxville, TNLead CoachJul 2018 - Aug 2020 Developed and implemented student lesson plans with measurable progress metrics, leading to a 25% reduction in employee ramp-up time. Reinvigorated the online portal used to update student progress and exchange feedback with clients, resulting in an increase in customer recommendations. Sale RepresentativeJul 2018 Aug 2020 Successfully promoted and sold birthday party packages at a gymnastics gym, resulting in increased revenue and customer satisfaction. Consistently exceeded monthly sales targets by leveraging exceptional communication skills and product knowledge to close deals and retain customers.COMMUNITY OUTREACHMARDI GROWL Knoxville, TNDog Training Consultant Feb 2018 - Present Spoke with leads about new dogs and watching out for personal traits that are beneficial to life as a dog owner but usually counterintuitive which makes it harder to notice to be a better dog owner Advised and educated dog owners on building confidence with their dogs and recognizing the multi dimensional nature of pet ownershipPTOC OFallon, ILPersonal Coach Nov 2016 - Jul 2018 Traveled to Illinois State as a coach to compete in the special Olympics along with teaching and training on the routines for the competitions held Organized and collaborated with all teams to set up award ceremony for the gold, silver, and bronze stages for all the competitionsSkills Strong communication and interpersonal skills Excellent organizational and time-management abilities Ability to work effectively in a team-oriented environment Proven track record in increasing customer satisfaction and conversion rates Proficient in Microsoft Office and Google SuiteReferences: Available upon request. |