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Click here or scroll down to respond to this candidateCandidate's Name
l EMAIL AVAILABLE l PHONE NUMBER AVAILABLEProfessional SummarySolutions-driven business analyst with 10 years of experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Im Committed to conducting in-depth evaluations and streamlining workflows to optimize business operations. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.Core Skills:Requirements Gathering & AnalysisUser Acceptance Testing (UAT)Project ManagementSalesforceDynamics 365 (CRM/ERP)ServiceNowJira/Confluence/Azure DevOpsEnterprise ImplementationsKPI Dashboards & ScorecardsData Mining & AnalyticsMonday.comSAPOracleSDLCRisk ManagementBI, ERP & Big Data PlatformsSAP/SAS SolutionsSystem Integration TestChange ManagementProcess Flow DiagramsArdocProfessional SummarySolutions-driven business analyst with over 8 years of experience in IAM Systems Analysis, Business Systems Analysis, Product Development Analysis, and Business Technology Analysis. Proficient in applying agile delivery methodologies and frameworks (e.g., SAFe, Scrum, Kanban) to deliver new products and capabilities. Skilled in software/system engineering best practices with a demonstrated ability to effectively plan, research, analyze, and solve complex problems. Experienced in managing multiple large, complex efforts, effectively communicating technical concepts to both technical and non-technical stakeholders, and resolving problems by identifying root causes.QualificationsAgile Delivery Methodologies: Proven knowledge and experience applying agile delivery methodologies and frameworks such as SAFe, Scrum, and Kanban to deliver new products and capabilities.Software/System Engineering Best Practices: Familiarity with software/system engineering best practices, ensuring adherence to industry standards and driving continuous improvement in development processes.Effective Planning and Organization: Demonstrated ability to plan, organize, and prioritize multiple large, complex efforts, utilizing effective planning, organization, and time management skills to achieve goals.Communication Skills: Strong interpersonal, verbal, and written communication skills, capable of effectively communicating technical concepts to both technical and non-technical stakeholders.Problem-Solving Abilities: Proficient in problem-solving and root cause analysis, with the ability to resolve complex issues and drive solutions to implementation.Microsoft Office Suite: Advanced skill in Microsoft Office applications, including Excel, PowerPoint, and Visio, to create reports, presentations, and process flow diagrams.Financial Services Industry Experience: Experience with Financial Services industry applications, systems, standards, practices, and trends, enabling the delivery of solutions aligned with industry requirements.Microsoft Azure DevOps: Experience with Microsoft Azure DevOps for project management and collaboration, facilitating efficient development and delivery processes.Technical Systems Experience: Familiarity with Technical Systems such as ForgeRock, Ping, SiteMinder, RSA, etc., to support identity and access management (IAM) initiatives.Azure Kubernetes/Cloud Experience: Preferred experience with Azure Kubernetes and cloud technologies, leveraging cloud infrastructure for scalable and efficient solutions.ExperienceBCBSSenior Salesforce Business Analyst- 05/2022-PresentSpearheaded the implementation of Agile methodologies, leading to an improvement in project delivery timelines for key initiatives.Conducted in-depth data analysis utilizing SQL and business intelligence tools.Collaborated with cross-functional teams using tools such as Trello and Slack, enhancing communication efficiency and reducing project-related errors.Actively managed stakeholder relationships, eliciting and documenting 100+ user stories and use cases to align project requirements with business objectives.Executed comprehensive business process mapping, contributing to an increase in workflow efficiency within the claims processing department.Successfully implemented ServiceNow for incident management.Presented key findings and project updates through effective presentations, fostering better understanding among team members and stakeholders.Played a pivotal role in the adoption of Microsoft Power BI for data visualization.Demonstrated proficiency in Microsoft Visio for creating process flow diagrams,contributing to a 20% enhancement in documentation accuracy.Collaborate with stakeholders to comprehend the organizational structure, policies, and operations and translate that insight into recommended solutions for achieving organizational goals as a Salesforce Business Analyst.Employ diverse techniques for gathering, tracking, and analyzing requirements specific to Salesforce implementations.Developed and executed test plans for system enhancements. Excelled in stakeholder management, maintaining a satisfaction rate based on feedback surveys, showcasing effective communication and problem-solving skills.SCHINDLER GLOBAL CORPORATIONSenior Business Analyst- 01/2021-05/2022Collaborate with business stakeholders to understand and document CRM requirements.Collaborate with stakeholders to comprehensively understand organizational structures, policies, and operations.Demonstrate solution functionality to client stakeholders, showcasing the capabilities of the Salesforce platform.Analyze existing business processes across finance, supply chain, and human resources to identify areas for improvement.Work closely with SAP consultants to customize and configure SAP modules based on business requirements.Define master data structures and configure system settings for optimal performance.Conduct workshops and interviews to gather detailed information about sales, marketing, and customer service processes.Translate business requirements into Salesforce solutions, including the design of custom objects, workflows, validation rules, and user interfaces.Lead data migration efforts, ensuring accurate and secure data transfer from legacy systems to SAP.Implement data cleansing processes to enhance data quality.Collaborate with developers to ensure technical feasibility and alignment with business goals.Develop and execute a data migration strategy, ensuring the seamless transition of existing data to Salesforce.Develop and execute change management strategies to ensure smooth adoption of SAP across the organization.Integrate Salesforce with other systems to ensure a unified view of customer data across the organization.AT&TBusiness Analyst- 08/2018-12/2020Collaborated extensively with healthcare providers, transportation teams and IT specialists to understand specific business requirements.Conducted detailed analysis and translated requirements into Dynamics 365 functionalities.Mapped and optimized transportation processes, incorporating Dynamics 365 capabilities and Identified areas for automation, improved data flow, and streamlined communication channels.Collaborated with IT teams to seamlessly integrate Dynamics 365 with existing healthcare systems, ensuring a unified ecosystem.Enabled real-time data exchange for accurate patient information and scheduling.Ensured Dynamics 365 configurations complied with healthcare and transportation regulations.Implemented features to track and report on compliance metrics.Utilized analytics tools to gain insights into efficiency, resource utilization, and patient satisfaction.Developed comprehensive documentation for Dynamics 365 configurations, processes, and training materials.Conducted training sessions for end-users to ensure effective utilization of the new system.Zonar SystemsBusiness Analyst- 01/2015-06/2018Conducted interviews and workshops to understand specific needs related to patient care, resource management, and financial processes.Engaging with healthcare professionals to provide insights into clinical workflows, patient care pathways, and the nuances of medical practices.Helped identify specific requirements for electronic health records (EHR), patient data management, and clinical decision support.Interacted with administrators to help identify resource allocation, scheduling, and overall operational efficiency challenges.Supported the design of S/4HANA functionalities that streamline administrative processes and enhance the organization's overall effectiveness.Collaborated closely with SAP S/4HANA vendors and consultants to ensure successful configuration and deployment.Managed vendor relationships, negotiated contracts, and ensured deliverables met project requirements.Developed comprehensive documentation for S/4HANA configurations, processes, and training materials.Created customized reports and dashboards to give stakeholders real-time insights into healthcare operations.Developed and executed a comprehensive training program for end-users to ensure a smooth transition to S/4HANA.Implemented change management strategies to address user concerns and facilitate adoption.EducationUniversity of Detroit Mercy Bachelor of ScienceTechnology SummaryERP, BI & RDMS Tools:SAS, SAP ASE/Business Objects, Oracle, MS SQL Server, MySQL, DB2, IBM CognosData Discovery Tools:QlikView, Tableau, TIBCO SpotfireSystems:Windows, UNIX, Linux, Mac OS X, Apple iOS, Android |
