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Click here or scroll down to respond to this candidateCandidate's Name
Deerfield Beach, FL Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYHigh-energy, strong leadership, encouraging, and analytical problem solving Store Manager bringing extensive experience in multiple settings- including retail locations. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets.Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Throughout the years of managing store locations, have built a dynamic proficient eye for hiring top notch talented associates, leading with positive energy and a kind presence that is approachable and respectable. Developing skills sets in each associate.ACCOMPLISHMENTS Exceeded monthly store sales goals 6 months in a row during my first year of managing my 1st Kroger location.Recruited 3 successful new managers within one year. Supervised team of 17 staff members.Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved customer issues which led to Results. Resolved product issue through consumer testing.SKILLS Team leadership, Staff Training,Coaching, and Development.Merchandising and InventoryAccuracyWork Planning, Prioritization, andScheduling.Customer ResponseStrategic Thinker and OutstandingCommunication SkillsGoals and Performance.POS systemsOpening and closing proceduresWORK HISTORY STORE MANAGER 08/2017 to 07/2022Kroger Atlanta, GAManaged inventory control, cash control, and store opening and closing procedures.Managed over 50 customer calls per day. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions which resulted in an increase in sales by 10% each quarter. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Reconciled daily sales transactions to balance and log day-to-day revenue.Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.Supervised guests at front counter, answering questions regarding products.Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Developed and implemented successful staff incentive programs to motivate employees.Trained new employees on proper protocols and customer service standards.Scheduled employees for shifts, taking into account customer traffic and employee strengths.Interacted well with customers to build connections and nurture relationships.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Trained and guided team members to maintain high productivity and performance metrics.Assisted in recruiting, hiring and training of team members. Monitored daily cash discrepancies, inventory shrinkage and drive-off. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.Supervised creation of exciting merchandise displays to catch attention of store customers.Managed purchasing, sales, marketing and customer account operations efficiently.Reported issues to higher management with great detail. Implemented business strategies, increasing revenue and effectively targeting new markets.Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.STORE MANAGER 02/2013 to 08/2017Dicks Sporing Goods Atlanta, GAManaged inventory control, cash control, and store opening and closing procedures.Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions.Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Interacted well with customers to build connections and nurture relationships.Scheduled employees for shifts, taking into account customer traffic and employee strengths.Trained and guided team members to maintain high productivity and performance metrics.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. GUEST SERVICES SUPERVISOR 09/2010 to 11/2014Marriott Marquis Atlanta, GAResolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.Collaborated closely with other departments to meet guest needs and provide best possible experience.Processed guest payments and provided accurate change. Supported team members by offering constructive feedback and coaching as needed.Set and managed policies for concierge services and guest relations. Trained junior team members in customer service strategies and property policies.Monitored team performance to confirm customer service standards were consistently met.Analyzed customer feedback to identify areas requiring improvement. Streamlined operational processes to maximize efficiency and customer satisfaction.Led weekly staff meetings to maintain continuity of service and quality standards.Created and delivered effective training materials and courses. Hired, trained and managed team of [Number] Guest Services Representatives successfully.Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.Established and upheld high standards, promoting great customer service and assistance to guests.FRONT SERVICE CLERK 04/2007 to 07/2009Publix Warehouse Boynton Beach, FLGreeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Advised guests about available products and services to meet individual needs.Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.Maintained transaction security by verifying payment cards against identification.EDUCATION Associate of Arts Arts And Entertainment Management 05/2014 Georgia Career Institute, Conyers, GAHigh School Diploma 05/2009Boynton Beach Community High School, Boynton Beach, FL |
