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Candidate's Name  PHONE NUMBER AVAILABLE / EMAIL AVAILABLEDallas-Fort Worth, TX LinkedInQA Lead / Senior Quality Assurance EngineerQuality-oriented, innovative, and analytical professional with a track record of success testing windows and web applications within Healthcare, Banking, and Financial Services. Demonstrated ability to build /work collaboratively with team members, internal/external customers, and leadership. Possess a strong background in all aspects of quality control and assurance while delivering a quick, quality response to customer issues. Adept at maintaining quality integrity by ensuring accurate testing, meeting requirements, and ensuring delivery standards are maintained. Able to prioritize deadlines across multiple projects and collaborate with on-site/off-site individuals and project teams.Skilled In: Technical Writing, Project Lifecycle Management, Training Development, Project Administration, Testing, Quality Assurance, Problem Resolution, Communication, Human Resource Management, Agile, Waterfall, Testing, Software Testing Life Cycle (SDLC), QA Methodologies, Defect Management Life Cycle (DMLC), Software Releases, Process Improvement, Software RequirementsProfessional OverviewQA / Test Lead  EmployBridge 2021-2024Delivered project to replace Microsoft Dynamics CRM with Bullhorn staffing application and recruitment software and integrate with different applications such as Salesforce, Tine Consolidation Engine, and Lawson pay/bill management.Created test plans/test cases and logged defects by analyzing acceptance criteria/requirement from confluence page.Supported E2E, integration, regression, and functional testing of different applications like TCE, BullhornATS, CRM, Salesforce, and Lawson Pay/Bill management.Collaborated with third parties like Novatime and BullHorn.Conducted API testing of different entities such as talent, demand, recruiting, and clients using Postman and test repository and defect management using Jira.Completed contract testing of Kafka Messages validating the data produced based on requirements.Contributed to weekly test lead meetings and maintained a dashboard for test results/defect linkage to report status/provide feedback to leadership.Co-ordinated with the BA and Product owner and helped with UAT.Successfully launched high quality products on time and on budget.Identified and resolved major bugs while testing and stopped issues from leaking into production.Manager Consultant  TMX Financing (Sogeti) 2017-2021Updated clients legacy Loan processing and auto value appraisal system to new application which could process the customers loan and provide them with the cash they need in a minimal time.Directed team activities and delegated tasks daily to a group of 24+ onshore and offshore resources.Supported business meetings, sprint planning and estimation, and regression and functional testing of e-cash and ACV applications using TFS/ Azure DevOPS for test planning, test execution, and defect logging.Conducted database testing using Toad and SSMS to test the loan origination application and verify compliance for states including AL, TN, UT, WI, etc.Mentored and evaluated the work performed by junior team members as well as the automation team.Performed integration testing with third party called Veritec, Wells Fargo, Repo systems, IAA, MoneyGram, API testing using SOAP UI and Postman, and pre-staging testing before the release of the functionality.Liaised between Offshore and the stakeholders to ensure requirements are met.Senior Consultant  Vision Web (Sogeti) 2016-2017Completed the Uprise Enhancement project to introduce Uprise Practice Management and EHR system for optometry practice to support and manage optical inventory, submit orders, get status, managing invoice, claims, Insurance payments, and ERA.Led the operations of a high-volume financial contact center and oversaw/coached a team of eight agents to drive loans.Served as a bridge between dissatisfied customers and operational field directors, providing solutions to complaints, and ensuring the reoccurring customers.Evaluated user requirements, business requirements, and acceptance criteria to create test plans and test cases using TFS for test planning, test execution, defect tracking, and reporting.Participated in daily stand-up meetings, sprint planning, and sprint demos, as well as Dev-QA meetings for defect troubleshooting and test case review.Conducted functional testing, regression testing, system integration testing (EHR and PMS), User Acceptance testing (UAT), and End to End Testing (E2E).Executed testing of different modules like Patient Management, Claims, EHR, Scheduler, Ledger, Electronic Remittance Advice (ERA), and Explanation of Benefits (EOB) correspondence destined for provider and member.Drove different features like Transfer Responsibility, Write off, Pay Invoice, Return/Exchange of order, and Cancellation.Performed UI testing on different pages like Claim form, Plan Specific Claim settings, Fee Schedule, Ledger, Remittance, and Invoice.Tested ANSI X12 file for different types of claims (primary, secondary, corrected, voided) and utilized simulator to test different scenarios (multiple ERA, adjustments, eligibility status, and claims rejections). Tested the Eligibility/ Authorization and Benefit request UI for different vision payers.Software QA Engineer/QA Lead  Dell 2014-2016Delivered two projects: Project 1: Implemented Project Engineering Tools, a collection of web application tools to increase productivity of Project Engineers. Validation is a service that verifies the integrity of customers images coming into dell, before it is engineered to be deployed. Quick IDO is an automation tool to reduce factory time for imaging process. Project 2: Global configuration services Image uploader is the fast, standardized, scalable process to receive and move customer images coming to Dell using technologies like deduplication, Akamai cloud based CDN and image pre validation reduced project cycle time and improved customer satisfaction.Contributed to the agile software testing lifecycle (STLC) including requirement analysis, test planning, test cases/scripts development, test execution, test reporting, test result analysis, defect retesting, and test closure.Evaluated system requirement specification (SRS), user requirements, and business requirements to create test plans and test cases.Executed testing of GCS projects and managed issues and schedules.Directed the activities of a test team during test execution and reported results to development engineers and leadership.Provided input for test plans and test estimates (resource requirements, schedule assumptions, and scope) and provided the Lead Test Engineer with test status, test reports, and issue information.Led the execution and reporting of results of product validation on new hardware, software, and solutions products.Created comprehensive test plans and test coverage across test organizations in collaboration with external validation partners.Prepared test cases in Microsoft Test Manager for the configuration testing of Project engineering tools and Image uploader tool.Analyzed risks and proactively provided testing options and risk mitigation solution to the business.Facilitated training/mentorship for other QA analysts about the SDLC process.Ran compatibility testing of the application in different browsers like IE, and Mozilla and integrated testing with external tools FMT, Vantage, and GPT.Used SOAPUI to test different web services like GetProjectDetail, GetRevisonNumber, Imagevalidationcomplete, and QuickIamgecomplete and so on.Used Microsoft SQL server to perform database testing and admin tool testing, as well as end-to-end and integration testing of Image Uploader tool with Akamai and Hybir and PET drones to validate the integrity of images.Submitted validation and quick engineering jobs using different OS windows 7, 8 10, and server 2012.Logged defects in TFS and collaborated with developers to resolve the issues encountered during testing.Conducted smoke and regression testing after every code release to verify the integrity of the code.Assisted developers in DIT (Developer integration testing) in the Dev environment and provided production support during every code deployment and helped perform user acceptance testing (UAT).Test Lead  Medica 2013-2014Test Lead  Kaiser Permanente 2013-2014Education & CredentialsMasters in Computer Science  University of Central Oklahoma, OKBachelors in Computer Engineering  Advance College of Engineering and Management, Kathmandu, NepalTechnical Skills: Kafka, JIRA, Postman, Couchbase, PostgreSQL, GitHub, Team foundation server, Ecash, ACV, QA1, QA2, QA3, Fiddler, Oracle developer, SOAP UI, SQL, Uprise, B5, B1, Notepad++, Firefox, Ultraedit, Main, regression, simulator, AWS, PET, Image Uploader, Drones, SQL server, One Note, DISM, Akamai, Hybir, GPT, FMT, FSSIT, CSDIT, Microsoft Lync, SharePoint, Microsoft Test manager, Visual studio 2013/TFS, Engineering server, Index server, vantage, FlashFXP, Internet Explorer, Selenium, QTP. Load Runner, C, C++, Java, Quality Center, Bugzilla, TFS, MTM, Version One, Azure DevOps.