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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
EDUCATION
BAS Computer Info Sys Tech: Networking Systems | Eastern Florida State College | August Street Address
RELEVANT EXPERIENCE
Innovation Routines International Total Data Management | FL | June 2024 Aug. 2024
Updated and maintained LAN topology records.
Mapped network components, including nodes, servers, and routers, with accurate names and IP addresses.
Implemented and documented Linux cloud backup procedures to ensure disaster preparedness.
Enhanced endpoint and server security by deploying NGAV and EDR software, adhering to cyber-liability
insurance requirements.
INS Networking Systems Engineering Intern | Lumen Technologies | CO | June 2023 Aug. 2023
Provide troubleshooting support for Cisco network devices to include layer two and three devices.
Acknowledge and update ServiceNow tickets assigned in the support queue for network issues logged.
Collaborate with team in-person/remotely, fostering seamless communication to achieve shared objectives.
Provide Tier 1 troubleshooting connectivity support for workstation servers and Cisco/Juniper switches
and routers, while updating service now tickets
Apply knowledge differentiating Cisco layer 3 Routers from layer 2 Switches and basic understanding of
the OSI model, enabling informed contributions to network infrastructure management.
Provide efficient, high-quality service to internal support teams through Soft Phone technology, ensuring
prompt issue resolution and optimized support processes.
Proactively identify and articulate issues requiring escalation in ServiceNow to higher-tiered network
teams, facilitating the swift resolution of complex challenges.
Datacenter Infrastructure Engineering Intern | Lumen Technologies | CO | June 2022 Aug. 2022
Applied a foundational understanding of Cisco Network Devices to troubleshoot network issues,
effectively contributing to the resolution of technical challenges.
Pulled copper and fiber cables between distribution frames and closets for the installation of servers and
network equipment.
Differentiated between Cisco layer 3 Routers and layer 2 Switches, along with a basic understanding of the
OSI model, enabling informed contributions to network infrastructure management.
Effectively communicated issues requiring escalation to higher-tiered network teams, ensuring timely
resolution of complex challenges.
Worked autonomously with minimal direction and guidance, consistently delivering results.
Maintained a foundational understanding of network monitoring tools, contributing to effective network
performance monitoring, and troubleshooting efforts.
OTHER EXPERIENCE
Artist Hospitality Manager | Live Nation Entertainment Insomniac Events | Aug. 2022 June 2023
Artist Relations Liaison | Live Nation Entertainment & AEG Presents | Oct. 2021 June 2022
Operations Manager | Court Street Entertainment: Ember Orlando | Nov. 2019 Oct. 2021
Assistant to Project Manager | HCH Enterprise LLC | Remote | July 2017 Nov. 2018
SKILLS
Languages: Fluent in English and Spanish Penetration Tests
Software: One IP Plus, NNET and Chassis Traffic Prioritization
Certifications: MS Word, PowerPoint, Excel Network Virtualization and Protocols
Communication, Adaptability, Leadership Trouble Shooting Load Balancing
Network Configuration and Administration Tech Dispatches
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