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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDiligent and resourceful professional with over twenty years experience helping individuals and families with their basic housing, and other social needs, along with over 30 years Skilled in providing and researching essential social services and excels at marketing, sales, management, and public speaking. Passionate and driven to aid others in successfully becoming independent.PROFESSIONAL EXPERIENCEOlan Mills Portrait Studio General Manager for 3 locations 1981/1989I was directly responsible to Mark West, Regional Manager. Responsibilities included hiring, training and mentoring the Store Managers and developing a succession plan for each store. I also hired and trained all TSA employees and filed weekly progress reports. My main responsibility was to have a strategic plan that addressed store profitability through customer loyalty and staff retention. Weekly bank deposits.Nelsons PhotographyRegional Manager for 9 locations 1989/2005 I was directly responsible to Joseph Ballard, owner. Responsibilities included my overseeing all locations: including staffing, profit, performance and other operations at each location. I also instructed branch management and supervisors at every location to report their regional branches' performance to upper administration. I hired and trained all TSA employees, filed weekly progress reports, along with Weekly bank deposits.Abbey shire Apartments Apartment Manager Cleveland, Ohio 1990-1995 Responsibilities: Office manager, maintaining property, repairs, property maintenance, finding and screening tenants, rent collection, resolving tenant issues, filing evictions, weekly depositsColeman Health Services Lima, Ohio Human Service Assistant (temporary) 1/2021-2/2021 Answered public calls and provided referrals to other agencies and services Provided immediate crisis intervention and guidance by listening to identify needs Scheduled immediate care with doctors and social workers depending on needs Reported all phone calls, interventions, rating of callers situation, and resolutions.EXPERIENCERolling Start, Inc. San Bernardino, California Community Specialist 8/2017 8/2020 Assisted with intake assessments of clients and researching programs to help clients Worked to build databases of resources and aid other staff with locating resources Collected and retributed household items and monetary donations to clients in need Provided peer support virtually and in person through group and individual settings Helped with updating consumer database with correct contact and insurance information Aided in grant identification and managementA Minor Consideration Gardena, California Social Service Assistant 9/2009 8/2020 Met with former children stars and their families by identifying their needs Located and referred clients to other agencies and resources in the community Provided support for housing, food, social services, and other daily needs Advocated for children at school meetings, in court appearances, and at Screen Actors Guild who were not receiving residual payments from past work.EDUCATION & LICENSURESocial Worker Assistant (SWA) Columbus, Ohio License Number W.2100284 Peer Recovery Support Specialist (PRS) E-Based Academy Columbus, Ohio License Number APP-000753418 Antioch University Yellow Springs, Ohio Bachelor of Arts in Social Work Administration Long Beach City College Long Beach, California Associate of Arts in Human Services |