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OBJECTIVEHighly motivated and results-driven professional with aCandidate's Name
technology to improveproductivity and customersatisfaction. Seeking achallenging role in InformationTechnology to apply skills inworkforce management,technical support, and customerservice.RomaineWardI am passionate about crafting digital and technological experiences that are both visually striking and user-friendly, blending technical proficiency with creative innovation.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLE5618 Prescott CT, CapitolHeights Maryland 20743EDUCATIONMONTEGO BAY COMMUNITYCOLLEGEAssociate of Science Degree:Management Information Systems
2022SOUTH TRELAWNYEDUCATIONAL SKILLSCENTRECertificate:Food & Beverage Service 2015ALBERT TOWN HIGH SCHOOLHigh School Diploma - 2004-2009EXPERIENCEWORKFORCE MANAGEMENT ANALYST: ITEL INCAug. 2020- Nov. 2023Forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity.Technical Support AdvisorAnswering customer calls to provide first contact support for their technical issues.CUSTOMER SERVICE AGENT: CONDUENT JAMAICAApr. 2018- Aug. 2020Handled customer inquiries, addressed concerns, and provided effective solutions to ensure customer satisfaction. Demonstrated excellent communication skills and maintained a high level of professionalism in all interactions. Consistently met performance targets and contributed to a positive team environment. CUSTOMER SERVICE AGENT ADVANCED CALL CENTER TECHNov. 2015- Mar. 2018Facilitated customer calls to set up new services and tailored promotions to meet their needs. Demonstrated strong product knowledge to recommend optimal solutions and enhance customer satisfaction. Maintained detailed records of customer interactions and consistently achieved sales targets.