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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY: Highly enthusiastic customer serviceprofessional with over 27 years client interface experience ILLHIGHLIGHTS: Strong organizational skills Energetic attitude Focused on customer satisfaction Microsoft Office proficiency Deadline-orientedACCOMPLISHMENTS: Continuing my education in themedical fieldEXPERIENCE:FILAerospace Lubricants(2021-present)Customer Service Rep Daily order entry andprocurement for customers Answer customer inquiries viaphone, email and online catalogabout various greases and oils Update and maintain customerdatabase Answer online & telephoneRFQs Provide Safety Data Sheets,Certificates of Conformance andalso Test Reports when neededBM Towing(2022-2023)Dispatcher Dispatch tow truck drivers using Towbook Immediately responded to police requests Price towing requests based on location,car/semi/trailer type and distance Dispatch specific tow trucks based onvehicle/trailer needsColumbus Home Staging(2018-2022)Staging Assistant Develop design ideas for staging houses to enhance and expedite property sale Assisted with design proposals Physically placed furniture, artwork andaccessories to best show spaces in homes 21DASCO (2015-2018)CustomerRepresentative/ Documentation Specialist Assisted customers over the phone and in person with scheduling deliveries, replacement item ordering, billing and maintained positive customer relations Assisted in warehouse as needed withshipping Trained patient on oxygen tank and cpap/bipapmachine use Trained patients on equipment and accessory usage, including replacement of accessory parts Procured documentation for commercial ins andMedicare authorizations on all equipment providedAbrasive Technology(2008-2014)Dental Tool Diamond Plater Prepped, painted and baked dental tools forelectroplating Electroplated dental tools using nickel-based super alloy and crushed diamonds for high speed rotaryhandpieces Sandblasted various equipment and machinery foroptimal continued useDeVry University(2002-2007)Program Assistant Advised and assisted students in variousareas of Academics Scheduled students as needed as well as provided graduation projectionsANACS(1997-2002)Production Supervisor Maintained positive customer relations Managed and maintained employees, which included timecard approval,prepared and conducted annualreviews, scheduled and approved leave and assigned job duties Managed warehouse inventory and placed re-orders based on company needs Supervised employee entrances/exits into vaultcontaining multi-million dollar coin collections Sonically sealed cases that encapsulated coins Fixed sonic sealer when inoperableS&S Cleaning Business (2009-2012)Business Recruiter Acquired 120 new clients in first year/ maintained cohesive relationships with new and existing clients Ran quarterly business reports Upsell various services to clientsResidential Cleaning (2008-2023)House Cleaner Clean Kitchens, bathrooms, dust, mop and vacuum Organized as requested by clientEDUCATION:DeVry University, Cols., OH Majored in BusinessManagement In progress:anticipated graduation 2025 Columbus State Community College,Cols., OHMajored in H.R Management |