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Click here or scroll down to respond to this candidateQualifications SummaryHigh-achieving administrative professional with extensive experience supporting business operations in varying capacities within fast-paced, service-oriented environments. A results-driven professional with demonstrated experience delivering valuable insights, commanding high-impact projects, and facilitating seamless daily office operations.Skilled at multi-tasking and balancing a heavy workload, meeting deadlines with consistency and accuracy, and prioritizing competing tasks in support of short- and long-term organizational objectives. Keen ability to exercise good judgment and decision making, troubleshoot issues independently, and advise on process improvements to streamline operations.A tactful communicator with a superb attention to detail, exceptional telephone etiquette, and interpersonal strengths leveraged to drive team collaboration and serve as a resource to the greater team. Superior ability to learn and adapt quickly, work meticulously, and serve customers with poise and professionalism.Core CompetenciesCustomer ServiceProject ManagementAdministrative TasksOffice ManagementContinuous ImprovementBookkeeping & AccountingDocument PreparationData Entry & ReportingAppointment SchedulingTraining & MentoringFile MaintenanceReceptionCareer ExperienceUPMC October 2022 to presentContact Center SpecialistServe as the first line of contact for the patientsReview, verify and update the patient's demographic informationSchedule appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilizedAct as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointmentIdentify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call or send call to the clinical staffFriendship Community Presbyterian Church March 2022 to July 2022Administrative & Bookkeeping Assistant (Temporary Position)Office Management: answering Phone, ordering supplies, processing incoming mailPurging non-essential emails and forwarding emails to appropriate partiesOngoing communication with Church Treasurer and Stewardship Committee ChairMonthly reconciliation of all bank accountsPrepare weekly and special services bulletins including church announcementsSchedule and process church fellowship hall rentals and communicate with janitor re: scheduled eventsOther tasks as determined by Pastor and/or Committee ChairsEXL Service Healthcare September 2021 to January 2022Subrogation Mail ProcessorProcessed incoming mail from various clients and attorneys.Opened, reviewed, scanned and logged incoming mail including checks, for the subrogation and payment integrity departments.Processed incoming mail via, paper, electronic fax and email.Reviewed, printed and folded outgoing correspondence for the subrogation departmentTracking of all outgoing certified mailings and sorting by client.Maintained hard copy filings and purging on a rotating schedulePrime Now LLC September 2020 to April 2021Personal ShopperA shopper uses an Amazon-provided smart device that lists all the information pertaining to a customer order. With the device in hand the personal shopper travels about the store gathering the items in the order.Pack orders into brown paper bags according to food temperature: ambient, chilled, frozenLabel bags according to temperature with an ID numberPlace individual bags into the staging area for pick-upInterrupt some orders to carry out other tasks such delivering orders to parking lot customer waiting area, receiving a task through the smart device to wipe down various areas of the store, shelves, smart apps, label machines, etc.Customer service provided by delivering bagged orders to customer parking areaServiceLink March 2020 to June 2020Title Curative TeamFacilitated day-to-day administrative duties in deadline-driven team environment tasked with clearing titles for a bank prior to company reduction in staff during COVID-19 pandemic. Assessed daily Work in Progress reports, requiring diligent review of files, transparent communications to clients on status updates, and adherence to established company standard operating procedures and service delivery standards.Extensive data entry and information verification for each order with impeccable timing and accuracy.Employed sound judgment and decision making when ordering payoffs for mortgages and clearing title commitments in accordance with state requirements and client instructions.Fostered collaborative relationships with internal and external partners, including cross-functional departments, supervisors, peers, and clients.Implemented quick resolutions to inquiries and concerns from clients, borrowers, agents, and internal staff, ensuring enhanced satisfaction from all parties.Provided customer service by implementation of quick resolutions to inquiries and concerns from clients, borrower, agents, and internal staff ensuring enhanced satisfaction to each partyAunt Lalas Piano Studio September 2001 January 2020Piano TeacherOversaw all aspects of small business, including financials and accounting, sales and service, scheduling, lesson planning, and organizational correspondence to students and families. Taught piano lessons for 24+ students on a weekly basis, tailoring lessons based on individualized student learning styles and proficiency.Project-managed the planning and execution of an annual studio recital in collaboration with the Pittsburgh Piano Teachers Association (PPTA).Diligently prepared students to perform in annual recitals and participate in coveted Pennsylvania Federation of Music Clubs Festivals.GetGo April 2015 to November 2015CashierDelivered exceptional service to customers of convenience store chain while cashiering all fuel, kitchen, lottery, tobacco, and general merchandise.Ensured proper inventory control, with a key focus on tobacco product stock.Engaged in merchandising duties, and maintained clean and orderly store displays and coffee bar.Generated end-of-shift reports and closed out cash drawer for seamless transitions to next cashier.Wesleys Delicatessen & Catering February 2013 August 2015Administrator & BookkeeperRecognized as an indispensable resource for administrative and bookkeeping operations at start-up deli and catering business.Crafted comprehensive business plan, and filed all necessary legal documents for the business, including registering all employees with the state of Pennsylvania.Utilized QuickBooks Online to perform bookkeeping and collections functions.Devised all accounting procedures and chart of accounts to enable accurate business financials.Championed marketing initiatives and content creation for menus, ad flyers, and signs, among other items.Shamrock Building Services, Inc. June 2012 March 2013Office Clerk & ReceptionistServed as first point of contact for prospective and current customers, vendors, and other callers as receptionist, in addition to executing daily administrative tasks for commercial cleaning company.Spearheaded accounts payable and receivable processes, including preparing paperwork, invoices, and payments.Maintained oversight of several complex filing systems and office supply inventory.Utilized analytical ability to track 50+ employees attendance records and scheduled vacation days.HuggaBooks, LLC 2008 2010OwnerLaunched personal business designed to sell customized childrens story books with personalization of the central character through parent company. Completed extensive training and guidance from business coach and author, Dr. Susan L. Reid. Produced and prepared customer orders for mailing.Developed a merchant website encompassing very detailed order forms, payment processing, and up-to-date inventory that required regular website maintenance.Employed financial acumen to manage accounting procedures and related tax preparations.Boosted sales by participating in local vendor fairs and craft shows.Additional ExperienceCarnegie Borough Tax Collector Assistant Tax Certification PreparerIntegrated Real Estate Processing Post-Closing AgentKeystone Fire Apparatus Administrative Assistant, ReceptionistCrossroads United Methodist Church Administrative AssistantRyan Homes Model Home CoordinatorCivic Light Opera Holiday Gift Certificate SalesEducational BackgroundSouth Fayette Jr/Sr HighschoolAcademic Diploma 1975College Coursework, MusicWEST VIRGINIA WESLEYAN COLLEGECollege Coursework, Elementary EducationWEST VIRGINIA UNIVERSITYCollege Coursework, Business AdministrationCOMMUNITY COLLEGE OF ALLEGHENY COUNTYVolunteer ExperiencePittsburgh Piano Teachers Association Former Board Member Recording SecretaryPennsylvania Federation of Music Clubs Former Board Member Recording Secretary, State of Pennsylvania Junior CounselorCrossroads United Methodist Church Childrens Musical Director, Choir DirectorPittsburgh (Boychoir) Childrens Choirs, Inc. Volunteer Administrative Assistant & BookkeeperProfessional References:Robert Wittig Phone: PHONE NUMBER AVAILABLE (Home)J Scot Franklin Phone: PHONE NUMBER AVAILABLE (Home)Personal References:Linda J Gross Phone: PHONE NUMBER AVAILABLELuanne Kozlowski Phone: PHONE NUMBER AVAILABLERobin Terle Phone: PHONE NUMBER AVAILABLELinda Alisesky Carnegie, PA PHONE NUMBER AVAILABLEAdministrative Professional EMAIL AVAILABLE |
