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CONTACTManteno, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYDynamic and results-orientedprofessional with a proven trackrecord at Walmart, adept in inventorymanagement and customer service.Excelled in enhancing store eciencyand customer loyalty througheective problem-solving and activelistening. Skilled in MicrosoftPowerPoint and sta training,demonstrating exceptionalmultitasking abilities and reliability.Achieved signicant improvements incustomer satisfaction and operationalprocesses.SKILLS Microsoft PowerPoint Active Listening Communication Time Management Loss Prevention Inventory Management Product Labeling Shelf Organization Multitasking Abilities Travel arrangements Social media management Project coordination Process improvement Problem-solving abilities Database management Scheduling appointments Expense reporting Condentiality maintenanceLADAJAH LEEEXPERIENCEGrocery Stocker, Customer Service Supervisor Walmart - Lockport, IL 08/2020 - PresentImproved store organization by eciently stocking shelves and maintaining clean, clutter-free aislesEnhanced customer satisfaction by providing prompt assistance with locating items and answering inquiriesAssisted in inventory management, performing regular audits to ensure accurate stock levelsStreamlined product restocking processes for increased eciency and reduced time spent on tasksEnhanced customer satisfaction by promptly addressing concerns and providing accurate informationResolved customer complaints with empathy, resulting in increased loyalty and repeat businessAssisted customers in navigating company website and placing online orders, improving overall user experienceCollaborated with team members to develop best practices for consistent customer service deliveryProvided coaching and mentoring to new hires, contributing to their successful integration into the teamManaged high-stress situations eectively, maintaining professionalism under pressure while resolving disputes or conictsAssisted in training new employees on proper stocking techniques, enhancing overall team performance.Administrator Assistant House of Glory Ministries - Joliet, IL 10/2021 - PresentAnswered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.Performed data entry tasks with accuracy and speed utilizing MS Oce applications such as Word, Excel, PowerPoint.Organized and maintained ling systems to ensure ecient document retrieval.Scheduled and coordinated meetings, events, conferences, and travel arrangements for sta members.EDUCATIONHigh School DiplomaJoliet Central HighSchool - IL, 01/2005