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Click here or scroll down to respond to this candidateCandidate's Name
South Euclid, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEThis experienced professional has a diverse background in various industries, with a focus on roles such as coordinator, scheduler, and senior credit analyst. With a strong set of analytical and communication skills, they excel in problem- solving and are known for their creative thinking and attention to detail. They are a team player with a strong sense of integrity and excel in organization and time management. Their career goals include utilizing their skills in a dynamic and challenging environment, with a focus on patient advocacy and education. They are seeking opportunities in industries such as finance, healthcare, and project. A passionate patient service coordinator with 20 years f experience in the client service industry, with extensive knowledge f handling customer services, financial, and administrative work, wh pssesses a strng sense f urgency with regard t client satisfactin. I have superb interpersnal and communication skills, coupled with excellent relationship building capabilities and exceptinal negtiating abilities. I am smene wh has a track recrd f creating a wrk culture that rewards teamwrk and cperatin. As an experienced leader, I fully understand the imprtance f appearance and behavir in creating a positive impression in any virtual communication rle. PERSNAL SKILLSPrblem SlvingTeam PlayerEnergeticEnthusiasmIntegrityCreative thinkerAnalyticalExcellent CommunicatorKEY SKILLSCMPETENCIESAble t adapt tone, language, and style fr different customers and situations.Ability t explain technical issues clearly tnn-technical colleagues.Remarkable ability t listen and respond effectively t repetitive questionsExpert in recording customer information andinquiriesDocumenting and Recording InformationRegistration and SchedulingProficient with MS ffice software (utlk, Wrd, Excel)Ability t work independently and resolve clientissuesRemarkable experience in providing excellentcustomer serviceExcellent ral communication and problem-solvingskillsComplaint InvestigationWorking knowledge f major networkingcomponents & hardware components.Organized and Detail-OrientedAdministrative and Office Support07/2020 to CurrentUNIVERSITY HOSPITALWarrensville Heights, OHPATIENT SERVICE COORDINATORManage daily, weekly assigned tasks and reportsCoordinates patients scheduling for each ordered discipline from admission through hospital discharge process Serves as an liaison between patients/families & external /internal customers to provide a supportive experience Communicates effectively with all new patients prior to admission. Educates and verifies demographics for accuracy and prepares patients /caregivers for expectations of Home Care assignments and visits Addresses missed, declined, unverified, no show and reassigned visits with field staff 07/2015 to 07/2020UNIVERSITY HOSPITALWarrensville Heights, OHSCHEDULER COORDINATOR IIPerform duties within the Radiology Department directly assisting physicians, staff members, and patients through the scheduling of pertinent Radiology procedures SUMMARYSKILLSEXPERIENCERegularly coordinate with external specialists, physician offices, and patients to prepare schedules pertaining to specific orders from their medical physiciansProvide assistance to physician offices, anesthesia staff, and patients in the scheduling of their outpatient Radiology procedures based on patient needs and physician availability Communicate with a wide variety of insurance companies to verify patient eligibility and benefits related to outpatient Radiology examinations.01/2010 to 08/2013BANK OF AMERICABEACHWOOD, OHHOME LOANS SERVICE SPECIALIST PROCESSOREssential duties included compiling a wide range of credit documentation from potential borrowers to ensure a timely and accurate loan package is delivered to the underwriting team Ensured that all loan documentation was accurately entered into the system, verified, and in compliance with company policies, guidelines, and regulationsEstablished strong relationships with customers and colleagues of multiple internal departments and engaged in consistent communications with the customer to keep them up-to-date on loan status Received Multiple Bronze Awards From upper management for achieving superior metrics for Customer treatment and listening initiatives.Created and completed loan submission packages.04/2008 to 01/2010BANK OF AMERICABEACHWOOD, OHSENIOR CREDIT ANALYSTCarefully analyzed and resolved complex, customer initiated financial issues and inquiries on a daily basis Recognized by peers and upper management and received the Customer Focus Award based on commitment to customer excellence during the 2008-2009 yearEarned Bronze Award from upper management as recognition for being a continuous goal achiever for the Reviewed customer financial data to ascertain level of risk involved for extending credit. Prepared basic and preliminary credit analyses to determine creditworthiness and compliance. 08/2003 to 04/2008BANK OF AMERICACleveland, OHCUSTOMER ADVOCATEStrengthened customer retention by offering discount options. Engaged with customers and worked to resolve product and service issues. Maintained thorough and detailed documentation of customer interactions and outcomes. Proactively recommended changes based on consumer needs and market trends to grow company. Performed extensive research on all inquiries and concerns to achieve complete client satisfaction. 01/2000 to 08/2003CHASE MANHATTAN MORTGAGE COMPANYCLEVELAND, OHCOLLECTORLocated and notified customers of delinquent account status through online and telephone communication methods, seeking to negotiate reasonable repayment terms Accepted payment methods to apply to client accounts, and prepared organized statements for record keeping Delivered excellent customer service to customers facing challenging circumstances, answering all questions regarding problems with their accounts.Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.BACHELOR OF SCIENCE: CRIMINAL JUSTICE 06/2020Tiffin University, Tiffin, OHASSOCIATE OF APPLIED SCIENCE: CRIMINAL JUSTICE 06/2015 Cuyahoga Community College, Cleveland, OHEDUCATION AND TRAINING |
