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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER SUMMARYCustomer Service Professional with about 12-year experience. Strengths include problem solving/conflict resolution, training employees, keeping inventory, proactive selling, and monitoring sales accounts. Excellent communication skills, organized, customer focused, with the ability to meet deadlines. Good business judgment and analytical skills.EDUCATIONHonors DiplomaFrayser High School, Memphis, TN, May 2010CERTIFICATIONSCPR DEC 2022-DEC 2024PROFESSIONAL EXPERIENCEPatient Scheduling Coordinator II, West Cancer Clinic, Germantown, TN, October 2023-PresentVerifies that demographic and insurance information has been updated.Schedules initial office visit appointments, labs, radiology tests and infusion.Reschedules initial office visit appointments, labs, and radiology tests.Schedules changes for all Physicians and Nurse Practitioners.Schedules new internal referrals for all Physicians.Handles all incoming phone calls and/or emails regarding scheduling appointments.Mails out reminders/reschedule letters.Notifies Director/Manager of any problems in a timely manner.Provides general assistance to patients as they make requests.Provides doctors excuses as needed.Cross-trains with other schedulers.Respects the dignity and confidentiality of patients.Maintains a good attendance record and reports on-time for work.Maintains a professional attitude and appearance.Complies with clinic safety policies and procedures.Possesses good communication skills that lend to a team-oriented work environment.Attends staff meetings as scheduled.Assists with training and orientation of new employees as assigned.Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses and Physicians daily regarding the needs of patients.Performs all other duties as assigned.Psychiatric Technician Admissions, Memphis Mental Health Institute, Memphis, TN September 2020-October 2023Manage daily, weekly, and monthly patient admission and discharge recordsGreet patients upon admission and dischargeVerify insurance through Interchange to determine patient eligibility for admissionUpdate patient demographicsAnswer incoming callsMaintain an accurate hospital census reportCoordinate admission processing and release paperworkTrack and maintain hospital census recordsSchedule and coordinate inmate admission and discharge with TDOCMaintain open and effective communication with hospital administrationEnter patient information in hospital admission computer system with 100 percent accuracyRun shift end reports from AvatarCustomer Service Representative, Accredo Health Group, Memphis, TN October 2018-April 2020Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and distribution of medicationsTrained new employees with company policies and work expectations, entering customer data and organizing customer interaction logsIncorporates current workload in a timely manner to accurate completion of work.Organizes and prioritizes personal workload using calendars, lists, and other facilitators to ensure timely and accurate completion of work.Psychiatric Technician Worker, Memphis Mental Health Institute, Memphis, TN, July 2016-February 2017Observed and assisted patients with day to day activitiesMaintained overall maintenance of the therapeutic environment making sure patients and staff were safe.Recording vital signs weight and demeanor of patientsAttended group meeting for in-service educationDirect Support Staff, Brenda Richardson Memorial Care Home, Memphis, TN, June 2014-July 2016Observed and assisted patientsAssisted patients with daily activities including feeding, medication intake, and doctor visitsBuilt companionship with patientsMaintained patients homesReferencesUpon Request |
