| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
-Sales and marketing professional with 9 years of experience in digital and print marketing, project management, account management, and relationship development. Experienced in project selection, planning, promoting, and execution.-Senior Consultant focused on operational efficiency, cost reduction, and leveraging large data to help guide better business decisions. Proven success in Non-Labor Cost Reduction, Healthcare Consulting, Payer and Provider Payment Configurations, Big Data Analysis, Financial Reporting, and Strategic Sourcing.-Under the direction of a Reservations Supervisor, handles in-bound telephone calls from travel partners and/or direct guests for the purpose of providing general information regarding Royal Caribbean pricing and availability, and securing reservations. Services existing bookings and responds to customer inquiries or directs these to the appropriate resource. Complies with established protocols, procedures and quality assurance standards. 2413 nw 7th st Pompano Beach Fl 33069 9545940803 EMAIL AVAILABLE WORK EXPERIENCERoyal Caribbean Call Center Representative01/2017 to 09/2018, Hollywood FlAs a Call Center Representative, you will answer inbound phone calls, provide cruise information, and place and change cruise reservations.SKILLS-Applicable experience as an emcee or host for weddings, hotels, resorts, cruise ships, and similar venues is preferred.-Be able to execute basic o ce and management tasks.-Computer pro ciency in Microsoft Word, Excel and Outlook.-The ability to interact effectively and make connections with people of different age groups.-The ability to extend beyond a host into an entertainer.JOB DESCRIPTION-Enters required information into Royal Caribbean systems and maintains an accurate history of each reservation and any associated transactions. Uses multiple data base systems, internal computer programs and various computer-based resources.-Call Center Representatives are at least 18 years of age with strong customer service and people skills.-Royal Caribbean offers stock options and healthcare and cruise bene ts!-Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs.-Conducts basic research for the purpose of problem resolution and communicates solutions to travel partners and/or guests. Directs non-routine matters to the appropriate Royal Caribbean resource for special handling and resolution. CV McDowell Health Insurance Customer Service Representative National Debt Relief Debt Relief Specialist02/2016 to 11/2020, Fortlauderdale flSubstantial experience and outstanding skills in customer service with 8 Years in the Health insurance industry. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle di cult Clients. Completed several courses in ethics, fraud, and inspection procedures.SKILLS-Microsoft O ce Applications, Computer, Con ict Resolution, Problem Resolution, Customer Service, Fast Learner, Detall Oriented, Relationship Building & Sales.-High volume call center-Excellent attention to detail and organizational skills as well as keeping to tight deadlines.-Excellent and professional communication skills (telephone and email)-Practical experience maintaining & updating databases is an advantage. JOB DESCRIPTIONS-Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.-Interacted with customers for various issues of the company.-Attended minimum 60-90 customer calls every day.-Answered product questions and concerned by clantying the customers situation, determining the cause of theproblem, selected and explained the best solution.-Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs. 09/2021 to 04/2023, Fortlauderdale FlAs a Debt Speclalist, responsible for Performing collection calls on past due accounts, negotiate and help bring solutions for past balances, Continuously following up with accounts on past due balances, maintans detailed collection notes.SKILLS-Microsoft O ce Applications, Computer, Con ict Resolution, Problem Resolution, Customer Service, Fast Learner, Detall Oriented, Relationship Building & Sales.-Helped Customer in Lowering Interest Rates.-Arrange for debt repayment or establish repayment schedules, based on customers nancial situations.-Performed rst party collections by making at least 70 calls per day on an automated dialer.-Fielded 170-200 calls daily.-Assisted borrowers over the phone via 3rd party to negotiate repayments.JOB DESCRIPTIONS-Prepared communication materials, for review by management, regarding debt portfollo and other debt-related topics, Including the monthly Debt Flash Report, monthly Bond Proceeds Report, annual Debt.-Communicate complex issues in an easily understandable way to customers both verbally and in writing. EDUCATIONFortlauderdale High School Diploma-Answer incoming calls in order to reduce customer complaints and maintain 90% customer satisfaction-Collect past due balances, make payment arrangements, post payments,and nalize settlements in a timely manner. 03/2014 to 06/2018Top 4 Highest GpasI Went To Florida Career College For Medical Assistance. I Also Have My CPR license. |
