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Click here or scroll down to respond to this candidateCandidate's Name
IT PROFESSIONAL MILITARY VETERANTampa, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPERSONAL SUMMARYAn IT professional with 21 years of military expertise, transitioning into healthcare-focused IT roles after completing Computer User Support Specialist training. Skilled in troubleshooting, network administration, and cybersecurity, aiming for entry-level IT positions. Certified Scrum Master with ongoing ITIL, A+, Network+, and Security+ pursuits, ready to contribute disciplined approach and technical acumen to dynamic projects. EXPERIENCEPresident/CEO Guardem Security Group Inc. Tampa, FL December 2020 Current Directed strategic IT infrastructure initiatives, aligning technology with business objectives to enhance security protocols, streamline operations, and ensure regulatory compliance. Led executive decisions on IT investments and vendor selections, optimizing resource allocation for maximum ROI and aligning technology with security and operational needs. Managed IT budgeting process, prioritizing investments critical to security and efficiency, fostering innovation and resilience in the organization's IT landscape.US ArmyInspector General US Army Tacoma, WA June 2021 April 2022 Conducted thorough IT audits and assessments to ensure compliance with industry standards, policies, and regulatory requirements, enhancing security and operational efficiency. Managed an extensive database to monitor and address complaints and allegations, fostering transparency and accountability across the organization. Spearheaded cybersecurity awareness programs and training sessions, proactively mitigating security threats. First Sergeant Fort Carson, CO May 2019 June 2021 Senior Clinical Manager Fort Carson, CO June 2018 May 2019 Medical Operations Manager Aberdeen Proving Ground, MD June 2016 June 2018 Instructor San Antonio, TX June 2013 June 2016 EDUCATIONBS in Information Technology South University, Tampa, FL In Progress Customer User Support Specialist ACI Tech Academy, San Antonio, TX November 2023 February 2024 MS in Organizational Development and Leadership University of the Incarnate Word, San Antonio, TX May 2016 Master of Healthcare Administration University of the Incarnate Word, San Antonio, TX May 2014 BS in Healthcare Administration Bellevue University, Bellevue, NE May 2012 CERTIFICATIONS AND SKILLSCertifications: Scrum Master, PeopleCert ITIL 4 Foundations, Project Management Professional, CompTIA A+ (Expected June 2024), CompTIA Security+ (Expected July 2024), CompTIA Network+ (Expected August 2024) Security: Secret ClearanceTechnical Support and Help Desk Operations: Technical Support, Help Desk Operations, Remote Desktop Support, Ticketing System Proficiency, Incident ManagementNetworking and System Administration: Network Troubleshooting, Basic Networking (TCP/IP, LAN, WAN, VLAN, VPN, VOIP), Active Directory Management, System Administration Basics Hardware and Software Proficiency: Hardware Setup and Repair, Software Installation and Configuration, Operating Systems (Windows, Linux, macOS), iCloud, Virtual Migrations PROJECTS Implemented ITIL practices by designing and deploying an IT service for a mock company, emphasizing transition and performance monitoring. Diagnosed and resolved hardware/software issues on diverse systems, including setting up a dual-boot environment and combating malware. Designed and managed a multi-subnet virtual network topology, configuring routers, switches, and troubleshooting connectivity challenges. |
