Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-TX-Fort Worth Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes

Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Saginaw, TX Street Address
SummaryPersonable and dedicated senior customer service representative with expertise in executive level escalations and conflict resolution. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.SkillsADP- Automatic Data ProcessingConflict ResolutionAttention to Detail (HCM)Performance Improvement multitasking skillsChange ManagementWorkDay- Enterprise ManagementThrive Learning Management SystemMeeting FacilitationSlackComplaint Handling & ResolutionAtlasCloud ExcelExecutive Level Customer ServiceExcellent time managementCSMDigitally Advanced Sales HubSalesforceExperienced in Microsoft OfficeDashCornerstone Learning ManagementLeadershipProcedure ImplementationHuman Capital ManagementVerint Systems scenarios.ZendeskCompass CareCritical Thinking SystemCustomer Service ManagementTelecommunicationsSalesRestaurant experienceNegotiationAccount managementSocial media managementCash handlingMentoringLMSKronosAdministrative experienceFamiliar with the Fair Debt Collector Practices Act (FDCPA)ExperienceT-MobileSenior Executive Analyst03/2001 - 11/2023Effectively handled customer concerns by providing clear and persuasive verbal/written resolutions in interactions with various stakeholders from Sprint/T-Mobile wireless, Sprint long-distance, and Sprint local customers to public/private agencies.Developed strong customer relationships by identifying their needs and providing feedback to key decision-makers, working collaboratively with local retail management to ensure satisfactory customer experienceSuccessfully negotiated amicable resolutions for escalations, legal, and regulatory reviews as the first point of contact support.Identified and reported business process improvements that contributed to executive or regulatory escalationsCreated and executed impactful mentoring and peer development initiatives leading to remarkable growth and success of team members.SprintPreferred Corporate Care Specialist01/1999 - 01/2001Provided assistance to satisfy and ensure loyalty of business liable end-users, individual liable account holders, and large corporate customer accountsPerformed data analysis using Excel to identify customer trends and make suggestions for enhancing customer retentionEnsured smooth coordination and collaboration between account representatives, optimizing corporate account maintenanceWorked closely with telecom managers to implement cost-saving strategies and achieve financial goals.Presented new ideas and discussed potential improvements in telecommunications services to client companies through on-site visits.Education and TrainingTarrant County College Fort Worth, TexasCornerstone01/1995AccomplishmentsExceeded company metrics every month, and received frequent recognition for the quality and volume of work contributedActivities and HonorsEnthusiastic fitness fanaticPassionate home chef with experience in weekly meal plans for all dietary needsReferencesReferences available upon request.