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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARYSKILLSEXPERIENCECandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Maplewood, NJExperienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.Fast-Paced Experience Interpersonal SkillsGood Judgment Staff DevelopmentWorkforce Management Active ListeningTeam building Training and DevelopmentPositive Attitude Negotiation and Conict Resolution Continuous Improvement Analytical ThinkingProfessional and Courteous Problem ResolutionManaging Operations and Efciency Task Prioritization Verbal and written communication Task DelegationAdaptability Professional DemeanorOnboarding and Orientation Problem-solving abilities Documentation And Reporting Excellent Communication Adaptability and Flexibility Work Planning and Prioritization Scheduling and Coordinating Customer ServiceTeam Leadership Organizational SkillsReliability Multitasking AbilitiesTime Management Employee DevelopmentDecision-MakingCoda kitchen and barMaplewood, NJ May 2020 - PresentMANAGERPerformed daily inspections of the facility toensure cleanliness standards were met.Maintained a high level of customer service byaddressing patron complaints promptly andprofessionally.Cultivated positive relationships with customersthrough excellent hospitality services.Provided leadership by setting clear expectationsfor team members.Monitored cash handling procedures to accuratelycharge customers.Greeted guests at tables and attended to guestneeds to promote customer service andEDUCATIONCERTIFICATIONSsatisfaction.Circulated throughout restaurant facilities andkitchen areas to monitor and maintain food quality and service standards.Analyzed customer feedback and implementedstrategies to improve service.Ensured compliance with all applicable federal,state, local laws and regulations regarding foodsafety, sanitation and labor practices.Managed payroll records accurately ensuringtimely payment of wages.Resolved conicts between staff and customers ina timely manner.Monitored alcohol beverage service in compliancewith local laws.Implemented corrective actions for issues,continuously improving service results.Organized and conducted pre-shift meetings toreview specials, menu changes, and house counts.Investigated and resolved complaints regardingfood quality and service.Performed some service tasks, such as, clearingtables, and serving food and drinks whennecessary.Greeted guests, escort them to seats and presentthem with menus and wine lists.Analyzed sales reports and customer feedback toinform menu revisions and seasonal promotions.Monitored compliance with health and reregulations to reduce risk.Saju BistroNew York, NEW YORK December 2019 - May 2020SERVERLa RipailleNew York, NEW YORK October 2018 - October 2019SERVER-BARTENDERNargiz bar & grillBrooklyn, NEW YORK June 2017 - October 2018SERVERSurf & TurfBrooklyn, NEW YORK January 2016 - January 2018SERVERGolden CrepesNew York, NEW YORK December 2014 - June 2017SERVER-BARISTASwiss business school, Zurich September 2011MASTER'S IN FINANCEUniversity, Kazakhstan May 1999MASTER'S IN FINANCEFood Handlers CerticateROLES AND RESPONSIBILITIESREFERENCESMaintaining safety and food quality standards. Keeping customers happy, getting their feedback on the experience and handling complaints. Organizing schedules, keeping track of employee's hours, and recording payroll data. Appraising staff performance and disciplining or retraining employees to correct poor performance. Supervising daily shift operations, including front-and-back-of-house restaurant operations. References available upon request |
