| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Racine, WisconsinSummaryEnthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent communication, organizational, and technical skills to any setting. Proven track record of increased sales and customer satisfaction. Experience22 Century Technology - State of Wisconsin Dept. Of Veterans Affairs Executive Administrative Secretary 11/2023 - CurrentAnswers and distributes company emailHandle incoming and outgoing callsDaily reporting in meetingsScheduling of appointments for staffMicrosoft Office experienceAssist in projects for Administrative staffDaily reporting and updatingSecurity Finance Kenosha, WI 03/2023-11/2023Assistant ManagerHandle incoming and outgoing callsDo refinances for current customersAnswer any questions and credit applications for new loansMade daily calls on bad debtDo tax returnsHandle cash, checks, money orders, debit cards for paymentDo daily deposits and go to the bankOptum, a member of UnitedHealth Group (via ABR staffing)-Remote 10/2021 10/2022Resolution SpecialistHandle incoming phone calls from COVID-19 testing and vaccine sites employees (up to 40 calls a shift).Document issues via the system processComputer knowledge includes learning a proprietary software (Mednet)Work as a team including providing back-up and working overtime Brown West Logistics-Sturtevant, WI05/2021-09/2021Customer ServiceAnswer phonesSet up deliveriesSet up deliver with FedExMicrosoft OfficeDonvemuele Mortgage Inc., 360 Distribution Inc., State of Michigan (via Robert Half) 02/2020-04/212021Customer ServiceAnswered and resolved clients questions regarding changes to their mortgage including unemploymentDocumented information accuratelyCreated courier quotes internationallyWorked on a CRM databaseBusiness Development Agent Internet Sales 2017-2020 Various auto dealerships. Available upon request.Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.Generated 50+ leads er month and worked to convert customers with 75% success rate.Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.Average 100-120 inbound/outbound callsReached out via Phone, Email Chat or VideoCustomer Service / Receptionist /Call Center Representative 2011-2017 Various employers through Manpower, Robert Half, available upon requestEvaluated customer account information to assess current issues and determine potential solutions.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Met or exceeded revenue objectives to customers during service, account, and sales follow-up calls.Consulted with customers to determine best methods to resolve service and billing issues.Documented conversations with customers to track requests, problems, and solutions.Set up and activated customer accounts.Audit Log Clerk - Myco USA Staffing (Pleasant Prairie, WI) 2015-2016Improved operations by working with team members d customers to find workable solutions.Earned reputation for good attendance and hard work.Input driver's logs into the AS400 Make any corrections on hours and mileage Microsoft Office, AS400. Customer Service Representative Efaucets, Essential Services (Racine, WI) 2013 - 2015Take orders and check availability Confer with sales manager and representatives regarding customer issues Track shipments via FedEx/UPS.Customer Service Representative - Time Warner Cable/Manpower (Cudahy, WI) 2012-2013Contact current customers to up sell bundle packages Give pricing comparisons of competitors by using multi screens and Internet Microsoft Office, software Customer Service - Market Call Management LLC (Milwaukee, WI) 2011 - 2012Update client accounts and spreadsheets Up sell new product lines. Airgas Inc., Germantown, WI (company bought) 2004 - 2009 Accounting ManagerMaintain current accounts, answer questions, place orders, check inventory Prospect and qualify new accounts nationwide.Up sell, quoting, sampling, using internet systems and multi screens SkillsMS Office (Excel, Word, Outlook, OneNote, TeamQuick learner on new software applications10 key / typingMulti line phone skillsEducationNursing, Milwaukee Area Technical College, Milwaukee, WI (no degree) Medical Reimbursing and Coding Bryant and Stratton College, Getzville, NY |
