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Click here or scroll down to respond to this candidateValenciaBrownleeStreet Address Deep South RdSenoia, GA, United States, Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEKey SkillsProfessional ExperienceMaterial HandlerYamaha June 2016 - December 2018Maintain close adherence to all protocols and best practices Handle and process various freight materials and packages Charged with moving various materials to and from main production area Shipping ClerkVariety wholesalers May 2019 - October 2021Team LeadBonnell April 2015 - September 2016Promote a courteous communication style treating each individual with respect, dignity, and professionalism across phone and email correspondence Maintained high efficiency in a fast-paced call center setting Demonstrated early leadership ability as a mentor for new hires Costumers serviceWalmart. Com March 2012 - January 2015Demonstrated ability to provide excellent customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction Strong communication skills, including active listening, empathy, and clear verbal and written communication with customersProficient in utilizing customer service software and systems to track customer interactions and maintain accurate recordsExperienced in handling high-volume customer service environments, maintaining professionalism and composure under pressurePicker and packerAmazon March 2022 - August 2023Carefully packed items according to packing guidelines and standards to prevent damage during shippingOperated material handling equipment such as forklifts and pallet jacks to move products throughout the warehouseMaintained a clean and organized work area to facilitate efficient picking and packing operationsCollaborated with team members to meet daily productivity goals and ensure customer orders were fulfilled accuratelyTeam leadKelloggs August 2022 - November 2023Promote a courteous communication style treating each individual with respect, dignity, and professionalism across phone and email correspondence Address and resolve escalated bill disputes from consumers Led team to rank #3 out of 11 for overall success rate converting accounts fromdelinquent to in repayment statusCustomer serviceMicrosoft excelEnglishLeadershipBuild, manage, and develop a leader team comprised of 3 years personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work culturesMaintained high efficiency in a fast-paced call center setting Demonstrated early leadership ability as a mentor for new hires Train and guide 15 collections representatives on contacting debtors to recover balances and discuss payment solutionsEducationDiplomaSouth Atlanta High, Atlanta, Ga August 2006 - May 2007 |
