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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Colt TrailSchertz, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryHighly experienced professional with 20+ years of operational expertise in managing teams of managers, Healthcare Systems Administration, Patient Rights and Responsibilities, Healthcare Policy, Healthcare Finance, budgets, contracts, and contractors. Proven track record in cultivating high-performing teams, optimizing resources, and securing favorable terms. Committed to talent development and driving continuous growth. Ready to leverage operational proficiency and strategic acumen for an organization's success.ExperienceMethodist/HCA Methodist Hospital Northeast / January 2023 - PresentDirector of Environmental Services, Linen, and Emergency Management San Antonio, TxManage daily operations for Environmental Services, Safety, and Linen, Departments to ensure all depts are operating at an optimal level.Consistently exemplifies exceptional cost management and operational efficiency through a bi-annual 30% reduction in system operations expenses while simultaneously increasing employee satisfaction and retention by 10%.Manage daily operations of contracts for Waste Management, Steri-cycle, Hill-Rom, Pest Control, and multiple construction contracts.MasterCorp, Inc. / January 2022 January 2023Sr. Director of Floor Care, Orlando, FLIncreased Floor Care Division Revenue by 45% within a yearIncreased Floor Care Division Contracts by 6.25%, (6/96) increased contracts by 6, for the yearIncreased Floor Care Division Residual Revenue by 30% previously at 40% within a year increased to 70%.B.E. Smith / Yukon Kuskokwim Healthcare Corp. 2020 January 2022Interim Director of Support Services, Bethel, AKManaged performance optimization implementation across Bio-Med, Dietary, Laundry, EVS, and Facilities Maintenance, driving system-wide improvements in proficiency, productivity, and compliance.Consistently exemplify exceptional cost management and operational efficiency through an annual 35% reduction in system operations expenses.American Building and Maintenance (ABM) / Orlando Healthcare System 2019 2020System Director of Environmental Services, Orlando, FLDirected contracts, expenses, policies, procedures, savings, and overall operations for the Environmental Services department spanning seven hospitals within the Orlando Healthcare System.Maintained client budget within 2% of a $10 million budget, showcasing strong financial management skills.Deployed initiatives contributing to a notable year-over-year increase of 3% in patient satisfaction scores.Led employee satisfaction improvement initiatives for over 200 employees, resulting in a 2% increase within a quarter.Implemented cost-saving measures resulting in a system-wide decrease in linen costs by 3% or more per facility, and a 10% reduction in lost charges year-over-year.Healthcare Corp. of America (HCA) / HealthTrust 2017 - 2019East Florida Division Director of Environmental ServicesManaged and directed contracts, expenses, policies and procedures, savings, and overall operations for the Environmental Services department across 14 hospitals in Southeast Florida, as part of HCA's East Florida Division.Successfully decreased department operating expenses division-wide by $3.4 million, demonstrating effective cost management and operational efficiency.Implemented initiatives resulting in a division-wide increase of 3.8% in patient satisfaction scores year-over-year, showcasing a commitment to delivering exceptional patient experiences.Led efforts to enhance employee satisfaction, achieving a division-wide increase of 6%.Implemented strategic measures that led to a division-wide decrease in linen costs by $1.2 million year-over-year, contributing to improved financial performance.Achieved a 10% reduction in linen lost charges division-wide, highlighting effective inventory management practices.Sodexo, Inc. 2004 2017Executive Director of Environmental Services (2015 2017)Saved client 7% operating costs year over year. While simultaneously exceeding Sodexo profit margins by 3% year over year.Increased HCAHPS/PSMS scores quarter over quarter for (2) years, starting at the 40th percentile and ending at 68th percentile.Sr. Operations Manager, Environmental Services (2014 2015)Conducted performance optimization methodology units increased proficiency by streamlining FTEs, decrease FTEs by 5% across division.Decreased division operations expenses by 12%.Maintained margins of 7% under budget or more. EBIT exceeded/increased profit margins within all (5) contracts by 3-4%. Increase HCAHPS / TRISS scores 3% over all (5) units.Operations Manager (2004 2014)Demonstrated financial acumen through implementation of accountability controls, resulting in exceeding margins for organizational budget by 5% and reducing client costs by 12%.Increased HCAHPS score quarter over quarter 6%.Achieved consistent 3% quarterly increase in HCAHPS scores.Reduced waste costs by 12% including client operating budget by 25% ($1.23 M)Led statewide general manager "learning labs".Spearheaded fresh-eyes task force for the State of Texas.Recognized as District Trainer of the Year.Attained Top Hospital status in Allegiant, surpassing Mayo Clinic with consistent HCAHPS scores in the 95th percentile.Developed Gold Account recognition program in facility.Controlled EVS department & projects for facility and (15) area clinics.River West Medical Center 1997 - 2004Director of Environmental Services, Plaquemine, LAManaged daily operation of Environmental Services & Linen, with (2) each successful The Joint Commission surveys.EducationDeVry University 2011 - 2017M. Sc. Project Management (2017)MBA, Management (2015)Graduate Certificate, Entrepreneurial Studies (2014)B. Sc., Business Administration, minor Project Management (2011)Baton Rouge Community College 2001 - 2003A. Sc., Business Administration 2003 |
