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Click here or scroll down to respond to this candidateCandidate's Name
Lynnwood, WA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Fluent in English, Spanish, and basic French Technical proficiency in PC and Mac. Full knowledge of Adobe Photoshop, Salesforce, SAP, Excel, PowerPoint, Quickbooks, Microsoft Word and basic programming knowledge in HTML. Extremely attentive to detail and coordination Interests include painting, reading, 2D animation, learning new software, live music, and hiking Willing to relocate to: Seattle, WA - Portland, OR - Authorized to work in the US for any employerAuthorized to work in the US for any employerWork ExperienceCustomer Service SpecialistMAAX US CORP - Bellingham, WAApril 2019 to March 2021Answer telephones in a timely manner and offer logistical support and ETAs on individual customer orders or larger orders through big box stores for clients throughout the U.S. and Canada. Answer in a timely manner over 100 e-mails per day either received through a shared team inbox or personal e-mail inbox. Be able to transfer customers to the correct product support team should they have a more technical question or a part replaced. Besides answering a large volume of calls and e-mails, main duties also included large daily reports to ensure details on orders received in the previous day had been caught and applied to custom bathtubs and/or shower units, daily report ensuring large shipments throughout the US and Canada had updated accurate ETAs, and daily reports to catch any orders that may not be in production due to placeholders put in by our company software. Business Extension OperatorBusiness Extension Services - Bellingham, WASeptember 2017 to October 2018Answer telephones in a timely manner for over 1000 businesses and medical offices when their phone lines are busy, the office is out to lunch or in a meeting, or after hours. Also coordinate with Pacific Security over 3 counties to ensure guards are clocked in and out and answer emergency security calls and alarms. Main duties include following on call doctor and hospital protocols for after hours, and taking complete and detailed non-emergency messages for patients and clients for the following business day. Front Desk Agent and Book KeeperComfort Inn Bellingham - Bellingham, WAJuly 2016 to April 2017Quickly and accurately check guests into and out of appropriate rooms suited to guest needs, process and protect sensitive financial information, create reservations over telephone or in person, handle customer complaints efficiently and with great empathy, create a safe and pleasant atmosphere for guests including regularly patrolling the property to clear vagrants, communicate between housekeeping and maintenance to ensure readily available rooms for guests, troubleshoot electronics to work with provided Wi-Fi or office area, recommend local areas of interest and dining options, light cleaning duties, handling lost and found requests, handling shuttle and taxi requests, ensuring accurate wake-up calls, and multiple other special requests a guest may require during their stay. Office Manager and Packaging AssistantLeef, LLC - Blaine, WAAugust 2015 to June 2016Basic security manning a security gate and outside activity via camera surveillance, updating social media, managing main company website and updating retail locations, managing compliance procedure for visitors to the building, maintaining and recording accurate business transactions, payroll calculation, keeping inventory stocked for outgoing sales and packaging, keeping inventory stocked for the building including new orders for other teams and general use items (bathroom utilities, break room utilities, safety utilities), bill and invoice prioritizing, worksheet creation for improved workflow, product packaging design and implementation, keeping licenses and permits up to date to remain compliant, manage multiple e-mail accounts and respond or forward accordingly, answering and delegating the main office phone, proficiency in BioTrackTHC a seed-to-sale program for WA state, creating and delivering samples for 3rd party testing, packaging and labeling of product in a sterile environment, and light cleaning and scrub laundering duties.Senior Alzheimer Patient CaregiverPrivate party/home owner. - Phoenix, AZJune 2010 to August 2015Keeping track of medications, bathing, dressing, physical therapy, keeping finances in order, and full legal guardianshipQA Tester/Concept Designer/2D Texture ArtistEALA - Los Angeles, CAJanuary 2009 to December 2010Testing gameplay to eliminate bugs or glitches. Designing characters, avatars, weapons, vehicles, creatures, sprites, and backgrounds. 2D texture creation to wrap and tessellate seamlessly on 3D models on a contract basis.Caricature ArtistLegoland California - Carlsbad, CAJanuary 2006 to December 2009Outline and draw a child or adult's face in under 2 minutes. Full color in under 10. Framing artwork if desired.EducationCertificate in Illustration and Concept DesignStudio 2nd Street - Encinitas, CAApril 2006 to May 2008Northern Arizona University - Flagstaff, AZ2004 to 2006North High School - Phoenix, AZ2000 to 2004Skills Microsoft Office (10+ years) Biotrack THC (1 year) Illustration Adobe Photoshop Computer literacy Sales Spanish English Graphic Design Photography Adobe Creative Suite Software Troubleshooting |
