| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address County Road 110PHONE NUMBER AVAILABLE EMAIL AVAILABLEDedicated and experienced Customer Service/Administration professional with a proven track record of delivering exceptional service and support. Skilled in handling high-volume customer inquiries, resolving issues efficiently, and maintaining positive client relationships. Proficient in utilizing various administrative tools and systems to streamline processes and ensure smooth operations. Strong communication, organization, and problem-solving abilities combined with a customer-focused approach to deliver excellent service. Aiming to apply my expertise and contribute to a team-oriented environment that values customer satisfaction and efficiency.Professional ExperienceIDD-PCAHelp at Home, Corinth, MS April 2019 - PresentProduction WorkerHM Richards, Guntown, MS March 2016 - January 2019 Department LeadCorinthian, Inc., Booneville, MS March 2013 - February 2016 Administration ManagerTriple R Trailers, Inc., Booneville, MS December 1999 - June 2012 Office Manager/Customer Service ManagerTAFT Tractors, Guntown, MS July 2012 - February 2013 Assisted individuals with intellectual and developmental disabilities (IDD) in daily living activities such as bathing, dressing, and eatingMonitored and documented individuals' behaviors and progress towards goals outlined in their care plansCollaborated with interdisciplinary team members to ensure holistic care and support for individuals with IDDInspected finished products for quality control before packaging and shipping to customers Followed safety protocols and procedures to ensure a safe work environment for all employees Maintained a clean and organized work area to promote efficiency and productivity Managed a team of 15 associates, providing guidance and support to ensure department goals were consistently metConducted regular performance evaluations and provided ongoing coaching and training to improve team productivity and moraleCollaborated with other department leads and management to streamline processes and improve interdepartmental communicationImplemented inventory control procedures to reduce waste and optimize product availability Successfully led department through a company-wide software transition, coordinating training sessions and ensuring smooth adoption of new technology Oversee and coordinate all administrative functions, including scheduling, budgeting, and office operations for a team of 50+ employeesImplement and streamline new processes to improve efficiency and communication within the organizationManage vendor relationships and negotiate contracts to ensure cost-effective solutions for office supplies and servicesDevelop and maintain policies and procedures to promote a safe and productive work environmentCollaborate with department heads to identify and address operational challenges and provide solutions to improve overall performanceOversee daily operations of the office and ensure smooth communication between departments D l d i l i li i d d h llEducationAssociates in Business Management September 2022 - December 2024 Northeast Mississippi Community College, Booneville, MS Licensed in Cosmetology March 2013 - May 2015Corinth Academy of Cosmetology, Corinth, MSDiploma August 1994 - May 1998New Site High School, New Site, MSDevelop and implement customer service policies and procedures to enhance overall customer satisfaction and loyaltyManage a team of customer service representatives, providing training and support to ensure exceptional service deliveryHandle escalated customer inquiries and complaints, resolving issues in a timely and efficient mannerUtilize CRM software to track customer interactions, analyze data, and identify opportunities for process improvementGraduated with a Associate's degree in Business Management from a reputable community college with a focus on strategic planning, organizational behavior, and marketing. Completed coursework in financial management, business ethics, and operations management, gaining a solid foundation in key business principles.Participated in various hands-on learning experiences, such as internships at leading companies in the industry. Developed skills in project management, teamwork, and communication while working on real-world business challenges. Applied theoretical concepts from the classroom to practical situations, enhancing problem-solving abilities. Actively involved in student organizations related to business management, holding leadership positions that required effective decision-making and organizational skills. Collaborated with peers on group projects, honing teamwork and collaboration abilities. Engaged in networking events and professional development workshops to expand knowledge and build connections within the business community.Conducted research projects on topics such as market trends, industry analysis, and competitive strategies. Utilized data analysis tools and techniques to evaluate business performance and make data-driven decisions. Presented findings to faculty and peers, enhancing public speaking and presentation skills.Completed a capstone project focusing on creating a comprehensive business plan for a startup company, demonstrating the ability to think critically, analyze market opportunities, and develop a strategic roadmap for success. Received accolades for the innovative approach and thorough research conducted. Overall, the educational experience as a Business Management major has equipped with a diverse set of skills and knowledge essential for a successful career in the business world.Completed a comprehensive cosmetology program at XYZ Beauty School, gaining hands-on experience in hair styling, nail care, skin treatments, and makeup application. Achieved proficiency in cutting, coloring, and styling techniques for diverse hair types, as well as mastering the art of creating flawless makeup looks for various occasions. Participated in advanced workshops and seminars on the latest trends in the beauty industry, including training sessions with renowned guest stylists and industry experts. Developed expertise in using professional-grade tools and products, and honed skills in customizing beauty services to meet individual client needs and preferences. Obtained certification in specialized areas such as bridal styling, men's grooming, and spa treatments, expanding knowledge and practical skills in a variety of beauty disciplines. Demonstrated a strong attention to detail and creativity in executing intricate hairstyles and makeup looks for photo shoots, fashion shows, and special events. Completed internships at upscale salons and spas, gaining real-world experience in delivering high-quality beauty services in a fast-paced, client-focused environment. Assisted senior stylists with color corrections, chemical treatments, and special occasion makeovers, while building a loyal clientele base through exceptional customer service and attention to detail. Graduated with honors from the cosmetology program, demonstrating a passion for the art of beauty and a commitment to continuous learning and professional development. Eager to leverage education and hands-on experience to pursue a rewarding career as a hairstylist, makeup artist, or beauty consultant, bringing creativity, technical expertise, and a personalized approach to client relationships.High School Diploma recipient with a strong academic record in a variety of subjects, including Mathematics, English, Science, and History. Consistently achieved high marks and demonstrated a solid understanding of the materials covered in a college-preparatory i l E d i i l i i i h d d iKey SkillsCustomer Service OfficeAdministrationMulti-line PhoneSkillsChatMicrosoft Word Microsoft ExcelLeadership Microsoft PowerPointOrganization ManagementProduction CustomerEscalationsTeam Player AccountingSoftwareQuality Control Recruitment ofEmployeesSafety/OSHA Employee BenefitsWorkersCompensationcurriculum. Engaged in extracurricular activities such as student government and community service projects, enhancing leadership and communication skills. Completed a rigorous course load that included Advanced Placement classes in subjects such as Calculus and Literature, challenging myself to excel in more advanced material. Developed critical thinking and problem-solving abilities through assignments, exams, and class discussions, which prepared me for the demands of higher education. Participated in various academic competitions and received accolades for academic achievement, showcasing my dedication to learning and passion for knowledge. Engaged in research projects that required independent study and the ability to analyze and synthesize information from multiple sources, honing my research and analytical skills. Collaborated with peers on group projects, developing teamwork and collaboration skills essential for success in both academic and professional settings. Actively contributed to classroom discussions, offering insightful perspectives and learning from the diverse viewpoints of my classmates. Demonstrated adaptability and a willingness to learn from feedback and constructive criticism.Graduated with honors, recognizing my academic excellence and commitment to educational attainment. Equipped with a solid foundation in core academic disciplines and a passion for continuous learning, I am prepared to pursue further academic challenges and excel in future endeavors. Eager to apply the knowledge and skills acquired through my High School Diploma program to succeed in college and beyond. |
