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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Limestone DrArlington, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYProfessional Leader/Customer Service/ Leadership/ Human Resources A dedicated human resource professional with many years of experience in multiple industries. EDUCATIONCapella UniversityMasters Degree- (Human Resource Management) February 2022- May 2023 Strayer UniversityBachelors Degree- (Business Management) October 2017- September 2021 Milwaukee Area Technical CollegeGED- September 2002SKILLSHuman Resources, E.A.F., Payroll, Accounting, Purchasing, Marketing, Dali, C.E.M., Digital VoIP Order Provisioning, and Completion. Quality Assurance/Process Analysis and Improvement, AS400, O.M.S.E., I.C.O.M.S., C.M.S., ESchedule Utilization/Kronos, Recruiting/Training, and Management Duties. I.T. Troubleshooting/Testing. Practical verbal and written communication skills. Outstanding interpersonal and influencing skills. WORK EXPERIENCEConsortiex IncMilwaukee, WI- December 2023- Present Sr. Human Resource Generalist 40+ hours per week/ full-timeProvides feedback to Operations leaders to assist their teams in delivering continuous improvement and consistency to all employees.Provides support for company initiatives and programs, such as employee engagement and action planning with leaders and their teams.Assist managers in voluntary and involuntary termination. Provides support to managers on performance management with the aim of preventing employee disputes.Conducts fact finding investigation.Promotes a positive and engaging work environment by creating and maintaining open communications and help drive the Diversity, Equity & Inclusion priorities across the organization.Perform administrative task to include onboarding, manage HRIS and payroll. Serving as an information resource regarding personnel policies and procedures. Informatics Inc./ Mercedes-Benz Financial Services- Fort Worth, Texas- March 2020-November 2023 Sr. Human Resources Generalist 40+ hours per week/ full-time Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.Advise management on organizing, preparing, or implementing recruiting or retention programs. Conduct reference or background checks on job applicants. Confer with management to develop or implement personnel policies or procedures. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.Hire employees and process hiring-related paperwork. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Served as an information resource regarding personnel policies and procedures. Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Williamson Dickies- Fort Worth, Texas- October 2018- February 2020 Customer Care Manager 40+ hours per week/ full-timeDetermine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.Manage staff, preparing work schedules and assigning specific duties. Coordinate activities with other supervisory personnel or with other work units or departments. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.Develop or update procedures, policies, or standards. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Make recommendations to management concerning such issues as staffing decisions or procedural changes.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Research, compile, and prepare reports, manuals, correspondence, or other information required by management.Resolve customer complaints or answer customers' questions regarding policies and procedures. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Train or instruct employees in job duties or company policies or arrange for training to be provided.Walmart E-commerce- Fort Worth, TexasJuly 2016-June 2018 HR Workforce Analysis 40+ hours per week/ full-time Created and maintained profiles and scheduling rules within the Workforce Management software (Aspect)Collaborated with business to assess team capabilities, development needs, and talent gaps: make recommendations and support the development and implementation of relevant solutions. Created user accounts and assigned skills within Aspect (call center application). Provided HR policy guidance and interpretation.Maintained real-time and intraday management of resources. Performed quality assurance audits for chat, phone and email teams. Ran and analyzed reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. Worked with vendors to ensure that operations, service delivery and FTE count were accounted for.Provided basic guidance and input on business unit personnel changes, workforce planning in alignment with topic owner.Supported existing call center with programming and troubleshooting. Time Warner Cable- Irving, TexasJune 2006- July 2016 Supervisor 40+ hours per week/ full-time Led and helped manage the migration of over 254,000 digital phone customers for the Wisconsin division from Sprint to Time Warner Cables GIA network. Improved the time of install date by reducing the interval time frames for natives and ported telephone numbers.Improved close of business tasks by over 52 percent in four months. Implemented new company procedures ranging from Life Alert to Directory Assistance Implemented monthly incentive program to improve overall department quality and performance.Oversaw the internal ordering process flow between TWC and designated CLEC partners of all Residential Digital Phone installations across divisions. Assisted with the review and recruitment screening process of applications by facilitating and conducting interviews.Conducted monthly meetings with the team, as well as weekly one-on-one meetings with direct reports to discuss performance issues and overall employee concerns. Managed Digital Phone customer support staff to ensure optimal service level obtained as well as customer satisfaction.Provided analytical support for special projects. |
