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Title Project Manager Scrum Master
Target Location US-DE-Middletown
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SUMMARYResults-oriented Agile Coach and servant leader with a distinguished track record of implementing objectives and key results (OKRs) to support business initiatives through Lean Agile methodologies within the Scaled Agile Framework (SAFe). Led the transformation of multiple development teams from traditional waterfall methodologies to Lean Agile iterative processes resulting in a 30% increase in team velocity and capacity. Highly effective in presenting innovative concepts influencing leadership decision making. Broad knowledge of both technology and business systems and strong communication and organizational skills. Effective in bridging the gap between business needs and technology in order to deliver solutions that meet business requirements and improve the quality of deliverables.CORE COMPETENCIESProject ManagementAgile/Scrum/Kanban/CoachScale Agile Framework (SAFe)ITIL/SDLC FoundationLean Process OptimizationResiliencyDevOps/Cyber SecurityRisk ManagementProcess ImprovementWORK HISTORYAssistant Vice President Project Manager Scrum Master/Coach Wealth TechnologyM&T Bank, Wilmington, DE2018  presentFacilitate scrum ceremonies, including sprint planning, daily scrum, sprint review, and sprint retrospective ensuring alignment with Agile principles and promoting continuous improvement.Coach multiple high-performing teams, provide guidance and mentorship to cross-functional teams. Enable teams to embrace Agile practices and self-organize effectively.Facilitate team workshops on topics such as epics, features, story writing, refinement, estimation techniques, and Product Increment planning (PI).Developed and implemented lean agile metrics and information radiators that led to a 20% reduction in project delivery times.Improved team capacity utilization by 15%, resulting in increased productivity and efficiency.Created an Agile community of practice and reporting metrics to inspect, monitor team progress and performance.Spearheaded the adoption of Agile methodologies across multiple teams resulting in increased project delivery speed and an improvement in customer satisfaction scores.Directed the United Way of Delaware annual corporate fundraising campaign.oDeveloped marketing, communications, and promotions to increase donations.oStrategically engaged senior leadership.oCultivated donor relationships.oAchieved fundraising goals to support the organization's mission and initiatives.Participated actively on the corporate charitable committee, contributing valuable insights, coordinating philanthropic initiatives, and fostering a culture of social responsibility within the organization.Assistant Vice President Project Manager Scrum Master Enterprise SecurityM&T Bank, Wilmington, DE2016 - 2018Managed the end-to-end delivery of multimillion-dollar projects, collaborating with stakeholders to define project scope, allocate resources, and mitigate risks. Successfully delivered projects on time and within budget, exceeding client expectations.Facilitated scrum ceremonies and managed daily stand-ups, sprint planning, backlog grooming, and retrospective meetings.Identified impediments and barriers in the software development lifecycle and implemented Lean principles to streamline workflows and eliminate waste. Reduced cycle time by 15% and increased team productivity by implementing Kanban boards and visual management techniques.Cultivated trust and transparency with stakeholders through regular communication, status reporting, and expectation management. Acted as a liaison between product owners and development teams ensuring alignment of project objectives with organizational goals.Conducted training sessions on Agile methodologies and facilitated knowledge sharing sessions to promote a culture of learning and growth.Engaged actively in corporate employee resource groups, collaborating with diverse colleagues to promote inclusivity, drive professional development initiatives, and contribute to fostering a supportive and diverse workplace culture.Principal Associate, Project Manager Enterprise ResiliencyCapital One, Wilmington, DE2010-2016Project Manager for the Enterprise Resiliency program for all lines of business to develop strategic enterprise resiliency testing programs.Designed resiliency and recovery reporting metrics, performed risk and gap analysis, implemented tools and dashboards to validate resiliency preparedness and results.Implemented Agile methodologies using VersionOne. Worked with IT application and infrastructure teams, created backlog stories to prioritize resiliency program assignments which streamlined workflow processes. Improved overall team productivity and gained efficiencies within the project framework.Reduced and eliminated risks related to IT systems by establishing and implementing disaster recovery cloud strategies and business continuity methodologies.Developed epics within the Agile framework and created acceptance criteria based on business requirements thus achieving 100% participation in resiliency preparedness.Achieved out-of-region recoverability for cloud technology within the resiliency and recovery program.Exceeded resiliency verification benchmarks by collaborating with the Business Risk Office and IT teams to create comprehensive resiliency and recovery exercise reports, including testing matrix, risk scoring, and lessons learned.Incorporated Agile methodology best practices within the resiliency and recovery program resulting in improved success rates, maximized team efficiencies, reduced completion times, and enhanced transparency across delivery teams.Mitigated issues and monitored adherence to project scope and schedules ensuring project resources adhered to standard project management methodology.Completed Capital Ones prestigious Magellan Program in 2012 focused on career development, innovation, and leadership.Senior Associate, Project Leader Enterprise ResilienceING Direct, Wilmington, DE2006-2010Developed, implemented, and managed all strategies associated with IT Resiliency and Disaster Recovery for multiple corporate data centers and external vendor DR testing programs.Implemented Kanban methodologies to visualize the workflow and limit the work in progress (WIP), thus optimizing the continuous flow of tasks, enabling teams to efficiently manage and improve their software development and delivery processes.Created roadmap spanning multiple virtual teams used for managing the Agile program. Identified acceptable recovery time objectives (RTO) and recovery point objectives (RPO) for the successful resumption of business operations in the event of an interruption.Proactively monitored, identified, and addressed changes to project scope, budget, staffing resources, risks, and issues to ensure project deliverables were achieved.Managed effective stakeholder relationships by providing consistent communication and transparency of the project status and provided monthly dashboard reports to steering committee.Managed pre-exercise planning, business engagement, logistics, scope definition, testing scenarios and post-exercise lessons learned within the resiliency verification program.EDUCATIONWilmington University, Major  BA Business ManagementCERTIFICATIONS AND PROFESSONAL TRAININGINFORMATION TECHNOLOGY SKILLSProject Management PMPJira, Confluence, Trello, Miro, Rally, VersionOneScrum Certification CSM, CSP, ACSM, COACHAmazon Web Services (AWS)SAFe CertificationMicrosoft Azure, PowerBiContinuous Quality Improvement (CQI)GitLab/ADO

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