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SANDRASPENCEPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYManagerial professional offering versatile office management skills, Strong planner and analytical person who readily adapts to change, works independently and as a collaborator to exceed expectations. Able to juggle multiple priorities and meet tight deadlines without compromising integrity. Skype/Teams for Business  Microsoft Word/ Excel  EHR/EMR medical program Data analysis  Excellent communication skills  Multiline telephone skills Documentation andreporting Workplace Excellence Facilitator  Marketing skills Personal Care Plans  Employment facilitator  ICD Coding Arc Of Southern MarylandVocational Support Senior Designing Person Center Plans for individual clients, attend all meetings for assigned caseload. Integrate clients into an employment environment with ongoing support. Enter all pertaining information into the LTSS system to allow all agencies see and implement.Medstar Shah Medical GroupSenior Call Center Agent, manages all incoming telephone calls from patients, makes appointments, and answers frequent questions and inquiries. Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Provides the patient with available timeslots not allowing patients to give times they are available to ensure full use of the physician timeslots. Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using EHR system. Communicates all add-ons, delays, cancellations, and no-shows to Clinical Coordinator.Tri County Council of Southern Maryland, Hughesville Maryland Youth and Young Adults Service Specialist, working with ages 16-24 young adults to better themselves, by supplying useful skills in the employment sector with agencies that train the young adults to succeed in the workplace. Worked with the government agencies or a private organization to aid young adults aged 16-24 to obtain and keep employment, also EXPERIENCEprovide open communication with social workers and local government agencies to allow a successful transition into the work force.Manpower Temporary Agency, La Plata, MarylandSenior Office Assistant, Forwards information by receiving and distributing communications by using multiline telephone system. Maintains supplies by checking stock to decide inventory levels; placing and hastening orders; verifying receipt; delivering supplies to workstations. Monitoring equipment operation by completing preventive maintenance; troubleshooting failures; calling for repairs. Doorstep Psychological Youth Program, Lexington Park Maryland Director and Designer of a youth program for children with mental and behavioral disabilities, also oversaw the coordination and administration of all aspects of the ongoing program including planning curriculum for age appropriateness, staffing, leading, and controlling program activities. Attended meetings so implementation can be used in all aspects of the client's life, Interacted with juvenile services and community for completion of community service or probation. Generated monthly reports, created spread sheet for billing and authorizations with proper ICD 10 coding. Maintain confidential records on clients and secure trust from client and family. College of Southern Maryland Leonardtown, Maryland Senior Office Assistant, organized work by reading and routing correspondence; collecting information; starting telecommunications. Maintain department schedule by keeping calendars for department personnel, arranging meetings, conferences, teleconferences. Completes requests by greeting customers, in person or on the telephone. Maintains customer confidence and protected operations by keeping information confidential. Maintains office supplies inventory by checking stock to decide inventory level; predicting needed supplies; placing and hastening orders for supplies; verifying receipt of supplies. Social Science Degree and General Studies Degree.Interpersonal CounselingProject Management CertificationUniversity of Phoenix, Phoenix ArizonaAccounts Payable / ReceivablesUniversity of Phoenix, Phoenix ArizonaWorkplace Excellence Facilitator (Classroom and Virtual 2.0) State of Maryland EmploymentEDUCATIONAssociates DegreeCollege of Southern Maryland, La Plata, Maryland