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Click here or scroll down to respond to this candidateCATHERINEGREENEMAIL AVAILABLEPHONE NUMBER AVAILABLEZephyrhills, FL Street Address
SKILLSIP Addressing and SubnettingNetwork security oversightAccess issue resolutionEffective CommunicationNetwork AdministrationUser SupportWorkstation MaintenancePermissions and Access ControlData BackupUser TrainingSOP WritingData EntryData accuracyAccuracy and Attention to DetailFast Typing SpeedFile ManagementIndependent workerFiling and data archivingOffice AdministrationMaintains confidentialityStrong Problem SolverData ProcessingDocument processingAdministrative SupportProfessional and matureMeticulous attention to detailCustomer Relationship ManagementInvoice ProcessingData Verification ExpertiseMulti-line phone proficiencyAccuracy and PrecisionData Entry SoftwareData VerificationError CorrectionFast LearnerExcellent CommunicationTime ManagementMultitasking AbilitiesFront Desk OperationsGreeting customersProfessional CommunicationSystem monitoringCall RoutingSwitchboard managementSearch directoriesSwitchboard OperationWork order completionDocumenting activitiesEducating customersSoftware UpgradesVoIP SystemsService DocumentationCustomer ServiceMultitaskingReliabilityClear CommunicationOrganizational SkillsAdaptability and FlexibilityDecision-MakingCustomer SupportRelationship BuildingFront Desk ManagementTelephone receptionClient ServiceTelephone switchboard operationTelephone EtiquetteProfessional DemeanorRecords MaintenanceMessage LoggingCaller AssistancePROFESSIONAL SUMMARYAdept at enhancing operational efficiency and data accuracy, I leveraged my expertise in network security and effective communication at Lockheed Martin EIS to significantly improve workflow and client retention. My meticulous attention to detail and strong problem-solving skills led to a marked increase in customer satisfaction, demonstrating my commitment to excellence and results.WORK HISTORYLockheed Martin EIS - Telecommunications AnalystBaltimore, MD 09/1984 - 04/2010Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.Managed high call volume while maintaining professionalism and composure during periods of peak demand.Connected callers with appropriate professional, department, or business.Implemented process improvements that led to increased workflow efficiency within the telecommunications department.Maintained up-to-date knowledge of emergency call procedures.Directed incoming calls to internal personnel and departments, routing to best-qualified department.Maintained detailed records of interactions with customers for future reference and problem resolution assistance.Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.Attended safety training meetings to learn procedures for handling medical and fire emergency calls.Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.Lockheed Martin EIS - Data Entry ClerkBaltimore, MD 09/1984 - CurrentDeveloped data entry policies and procedures in compliance with company standardsCompleted data entry tasks with accuracy and efficiency.Followed established procedures to enter and process data correctly.Organized, sorted, and checked input data against original documents.Verified accuracy of data entered into system to produce error-free reports.Sorted documents and maintained organized filing process.Verified entered data against source documents to maintain consistency across multiple platforms within the organization.Created and maintained data entry logs to track data entry activities.Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.Resolved discrepancies in data entry activities for accurate, complete jobs.Entered numerical data into databases with speed and accuracy using 10-key pad.Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.Corrected data entry errors to prevent duplication or data degradation.Compiled and verified accuracy and sorting information to prepare source data for computer entry.Managed and organized documents for data entry tasks.Checked for accuracy by verifying data and records.Followed data entry protocols, rules and regulations.Lockheed Martin EIS - Network AdministratorBaltimore, MD 09/1994 - 04/2010Performed day-to-day LAN and WAN administration, maintenance, and support.Identified and immediately resolved issues with network devices.Assisted IT staff on troubleshooting issues and closing calls.Improved network efficiency by implementing and managing system updates and patches.Monitored system performance and responded to alerts.Managed data backups and disaster recovery operations to comply with business continuity initiatives.Backed up company data to distributed storage centers to avoid massive data loss.Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.Installed and configured network printers and other peripheral devices.Monitored networks and network devices to resolve technical problems quickly.Developed and documented network policies, procedures and standards.. |
