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Click here or scroll down to respond to this candidateCandidate's Name
Candidates Location: Buckeye AZ Street Address
Availability to Interview: with Street Address hours prior noticeAvailability to Start: Within 1 weekSummary:Spanish Beginner level7+ years of experience working as Customer service representative and Insurance Agent within call center and office environment with skills of Medical Billing, accounting, Profound database management and finance.Social worker for insurance company and health managementGreat knowledge of general accounting principles, financial statement, billing, accounts receivable; accounts payable, purchase ordering.Remarkable ability to communicate effectively, both orally and in writingIn addition to that also offering seven years of payroll experience.knowledge of accounts payable, accounts receivable, purchase orders; creating financial statements as follows: Worksheets, Statement of Owners Equity, Post Closing Trial balances.Excellent interpersonal skills, office etiquette and phone manners.Excellent ability to gather and analyze statistical data and generate reportsComplete knowledge of ordering supplies and maintaining inventoryAnswering phones with heavy traffic phone.Schedule appointments and maintain calendarsExcellent ability to make administrative/procedural decisions and judgmentsAbility to compose and edit already written materialsCreating and maintaining my own filling system.Running a call center and creating fraud cases, registration compliance cases and emissionsEarned over two-hundred and fifty college credits with forty-five of them being the concentration of accounting.Education:High School DiplomaPalo Verde High School 1992Skills:Proficiency in Microsoft Office SuiteMicrosoft project AccessOutlookExcelMicrosoft WordPower PointQuick BooksCertifications:Palo Verde College- Associates of Arts Degree and Certificate Administrative AssistantAllied Business Schools- Certificate Medical BillingArgosy University- Major Accounting- 25 accounting credits Accounting-Business AdministrationUniversity of Phoenix- Major Accounting-minor-Business AdministrationProfessional Experience:Alight LLCCustomer Service Representative Data Entry/Call Center10 31 1023 to Feb 23 2024Provided product recommendations and troubleshooting assistance.Managed high call volumes while ensuring quality service.Worked for the data entry to processing claims.Collaborated with teams to resolve complex issues and improve processes.Infosys Limited Jul 2022 Sep 2023Customer Service Representative Data Entry/Call CenterAnswered call s from customers and solved queries related to insurance and billing.Customer service and data entry processing claims.Background checks on potential providers.Software used on daily basis is excel, Microsoft Word, Note OneCity of Buckeye (Short Term contract - Alois staffing) Apr 2022 to May 2022Customer Service Representative Data Entry/Call CenterResponsible for performing general office duties within reception and administrative environment.Answering inbound calls with customer queries.Schedule appointments and maintain calendarsCity of Surprise Resource Center Jul 2021 Mar 2022Social Worker (Customer Service/Data Entry)Responsible for customer service and heavy email traffic and working with several vendors to meet customer needs. Data entry as well.Case management and medical billingIn addition to that meeting with clients t ensure their needs are met to process their applications for financial assistance.American Income Life July 2020- Jan 2021Insurance AgentResponsible for Customer Service and selling life insurance policies.In addition to that I sold supplemental health insurance.Maricopa County Superior Court Aug 2019 - Jun 2020Court Operational Specialist and Call Center ClerkFiling criminal court cases and issuing subpoenas collection payments for bail and processing several court documents as well.Answering phones to direct clients to appropriate department and processing warrants to be delivered to Maricopa County Jail and assisting lawyers with their clients when necessary.Transport Carrier Services May 2018 - Aug 2019Accounts Payable ClerkResponsible for customer service and accounts payable.I was required to do excessive permits and licensing for all commercial vehicles and heavy call volume and respond to several emails.In addition to that I had to do heavy cash handling as well.ADOT Enforcement and Compliance Apr 2017 - May 2018Customer Service Representative II-Administration SupportProvide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.Operate personal computer to compose and edit correspondence and memorandum from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, documents.Establish, maintain, and update files, databases, records, and other documents; develop and data entry, and perform routine analyzes and calculations in the processing of data for recurring internal reports.Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.Printing, maintenance, and other services.Open up cases for Arizona residents who refuse to register their vehicles according to Arizona state statues and addition to that I also ensure that all residents comply with Arizona state statue regarding Emissions checks. I also current and manage fraud cases dealing with individuals registering their vehicles in another persons name without their knowledge. Im currently running the registration compliance and emissions avoidance call center at Arizona Department of Transportation as well.ADOT Enforcement and Compliance Apr 2017 - May 2018Radio room dispatcher (temporary)Responsible for checking warrants, vehicle identification checks, running license plates and handling some emergency calls for local enforcement agencies.ADOT- Enforcement & Compliance Ehrenberg Port of Entry Jan 2012 Oct 2015Permit Technician IIResponsible for writing permits for all commercial vehicles and directing traffic, generating spreadsheets, faxing customer service complaints, and returning customer calls when necessary and cash handling. |
