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Click here or scroll down to respond to this candidateCandidate's Name
Technical Support SpecialistEMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE Verona, PA 15147 Highly analytical professional with proven expertise in IT support and help desk operations within fast-paced corporate environments. Skilled in diagnosing and resolving hardware, software, and network issues to ensure seamless functionality. Adept at providing technical assistance and end-user training, fostering user proficiency and satisfaction. Knowledgeable in system maintenance, including updates, patches, and upgrades, to optimize performance and security. Proficient in configuring and troubleshooting network infrastructure components such as routers, switches, and firewalls. Strong problem-solving abilities with a proactive approach to identifying and mitigating potential IT issues. Committed to continuous learning and professional development to stay abreast of emerging technologies, tools, and industry best practices in IT support. Effective communicator with excellent interpersonal skills, able to collaborate effectively at all levels for positive outcomes. Technical SkillsOperating Systems: Windows (7, 8, 10, 11), Windows Server (2003, 2008, 2012), Microsoft Remote Desktop Software Applications: Microsoft Office Suite (including Access with minimal SQL exposure), QuickBooks, Microsoft Money Web Browsers: Google Chrome, Microsoft Edge, Internet Explorer Networking & IT Support: Printer Setup and Management in a Network Environment, Shared Drive Setup and Troubleshooting, Network Shares and File Management, General Troubleshooting Programming Languages & Tools: Basic (DOS) and Visual Basic for Access Other Skills: Data Entry and Migration, Imaging, User Management Professional ExperienceCOM-TECH, Verona, PA August 1992 to PresentOwner/Managing DirectorProvided comprehensive customer service support, resolving inquiries and technical issues both remotely and on-site. Facilitate client proficiency with hardware and software applications through personalized training sessions. Configure routers and wireless access points to optimize network performance. Lead desktop support operations to ensure seamless user experiences. Employ client handling and customer service skills to effectively manage IT support scenarios and exceed client expectations. Executed repairs on user files within Microsoft Office products, specializing in Microsoft Access, to enhance operational continuity. Implemented and oversaw software installations and updates, optimizing system performance and user experience. Created building-wide network connections via WiFi, enhancing accessibility and connectivity. PVO Express, Penn Hills, PA April 1998 to Dec 2023 IT DirectorDirected safety protocols and compliance for a team of over 60 drivers, adhering to FMCSA, SAP, and DOT regulations. Delivered comprehensive hardware and software support within a Windows network environment. Performed end-user training on Windows servers, workstations, printers, SBX IP phone systems, and customer web systems. Constructed new computer systems to optimize efficiency when upgrades were not cost-effective. Oversaw the transition from an analog phone system to SBX IP systems as budgetary allowances permitted. Supervised maintenance activities for all hardware and software, including operating systems, Symantec Endpoint Protection, Microsoft Office, and web browsers. Managed budgets for hardware and software, identifying and resolving issues within allocated funds. Developed numerous Microsoft Access database programs tailored to specific operational needs, such as checkbook management, billing, electronic file organization, and Accounts Receivables. Customized Microsoft Internet Information Systems (IIS) for remote server backup solutions. Procured and maintained APC Back-UPS systems to ensure uninterrupted computer power backup. Career NoteManager, 20 years KFCEducationRiverview High School (High School Diploma) Graduated 1995 CertificationsCompTIA A+ Certified; Verification Code: YESHGH0621RQ1ZCM |
