| Candidate Information | | Title | Business Analyst Customer Care | | Target Location | US-IL-Chicago |
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Click here or scroll down to respond to this candidateSUMMARYProvides results-driven Business Analyst support to all management levels in the Software Development Life Cycle (SDLC). Delivers innovative, high-quality ISO-Street Address standards, error-free products and services to Fortune 100 Companies on time within budget. Fostered multi-million dollar growth using PeopleSoft Billing, Customer Care, Ordering, Provisioning, Service, Workflow and Trouble Management SoftBusiness Analyst ware.EDUCATIONIllinois State University, College of Business - Department of Finance, Insurance and Law, Bloomington, IL, Bachelor of Science Degree in Finance and Business AdministrationPROFESSIONAL EXPERIENCEDigital Retrieval Specialist, Chicago, IL 11/2023 PresentDepartment of Police - Public Safety AdministrationFulfills, monitors and supports State Attorneys, Legal offices and inter-departmental personnel surveillance requestsIdentifies responsive evidence within required timeframes in a public safety environmentRetrieves, uploads, catalogs electronically stored security monitoring data from in-car video systems, city-wide and police observation devices (POD cameras)Conducts public record research using multiple cloud-based and database video softwarePrepares and distributes Production ReportsAdministrative / Scheduling Support, Chicago, IL 11/2021 2/2023Big Shoulders Digital Video ProductionsReconciled and reported 3rd party vendor pre- and post-production accounting discrepanciesCompiled, verified and analyzed financial quotes for the Company Presidents equipmentExtracted and approved Studio Suite invoices for in-house producer and freelancer hotel, meal, travel and miscellaneous fees and expendituresContractor User Acceptance Tester (UAT), Chicago, IL 06/2018 - 03/2020Blue Cross Blue Shield Association - Anchor StaffingIdentified, analyzed and evaluated health care provider user requirements for implementationCreated, executed and validated manual testing criteria from JIRA user stories in an Agile frameworkAuthored, updated and maintained system and training documentationContractor Traffic Quality Specialist Help Desk, Chicago, IL 6/2017 6/2018Here Technologies - APEX SystemsMonitored up to 8-tracking devices simultaneously using traffic cameras, radio scanners and emergency communications from public agency distribution systems and proprietary resourcesCreated and published worldwide real-time data reports at 98% accuracy via Traffic Incident Management System (TIMS)Executed spatial and non-spatial test cases for rapid deliveries of complex Geo-database filesInitiated and tracked in-house issues to resolution using executive-level read outs grounded in detailed analytics via Geographic Information Systems (GIS)Supported $50-million revenue from an historic 5-billion probes in 29-countriesTECHNICAL EXPERTISEAdobe Creative SuiteGenetecGoogle WorkspaceGranicus GovQA Exchange PlatformHypertext Markup Language (HTML)Internet Browsers: Apple Safari, Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox, OperaJIRAMicrosoft Office 365 Product Suite: Access, ASP.NET, Excel, Outlook, PowerPoint, Project, SharePoint, Word, VISIOOracle PeopleSoft Receivable Management SystemSoftware Testing: Smoke, Systems Acceptance Testing (SAT), Systems Integration Test (SIT), User Acceptance Test (UAT), End-to-End Test (E2E), Usability Test (UAT)Studio SuiteTricentis qTestWindows Operating Systems: 3.0 - 11.0CERTIFICATIONSEthics Training from Chicago Board of EthicsCustomer Focused Quality Management System (CFQ) from Allstate Insurance Corporate HeadquartersHealth Insurance Portability and Accountability Act (HIPAA) Diploma from Blue Cross Blue Shield AssociationPeople Presenting Workshop (PPW) from Allstate Financial Services, LLCQuality Education System (QES) from Ameritech / Illinois Bell Telephone Company / SBC Long Distance (LD), LLCThomson Learning / National Education Training Group (NETg) Building XML Web Applications from Fidelity National Information Systems (FNIS)Value Analysis Certificate from General Motors Corporation / Electro-Motive DivisionCORE SKILLSCross-generational and Cross-Cultural correspondence skillsIndependent learner, self-starterManages multiple projects simultaneously and confidentlyPlans, executes and validates scheduled test scripts and conditions with meticulous attention to detailCommunicates higher-priority outstanding issues for future enhancement projectsRefined verbal and technical writing skillsSocial media savoir-faire with remarkable consideration for classified data, privacy |
