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Title Property Manager Customer Service
Target Location US-FL-Jasper
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  SW 86th Blvd, Japer, Florida PHONE NUMBER AVAILABLEEMAIL AVAILABLEInnovative manager seeks position offering opportunities for professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Very detail oriented, team builder, trainer, and natural leader.EXPERIENCEMARCH 1, 2022  CURRENTDIRECTOR OF AFFORDABLE HUD/RD ADMINISTRATION, ROYAL AMERICAN MANAGEMENTAs the Director of the HUD/RD Administration Department I am the company liaison with HUD, Contract Administrators and Rural Development to ensure there is a positive working relationship throughout Royal American Management. I provide knowledge, support and consultation to site managers and staff, regional managers, executives and owners regarding current regulations, rules and statutes pertaining to properties subject to Housing and Urban Development (HUD) and Rural Development (RD) compliance. Ability to consult, meet and maintain HUD and RD compliance. Ensure that properties are maintaining program requirements that are set by HUD, local governments, and other entities to maintain compliance for affordable communities, responsible for compliance with state, county, and federal funding programs. Oversee a team of three employees and make sure all deadlines are met, provide phone and email support for properties, managers, regional managers, etc. relating to compliance issues; assist in training field staff; enter and track data in Microsoft excel spreadsheets. assist in obtaining the required information for property takeovers. Prepare HAP Contract Renewals for HUD properties, annual budgets for RD properties, audit HUD files. EIV CoordinatorSEPTEMBER 2010  FEBRUARY 28, 2022REGIONAL MANAGER, Royal American MAnagementSupervise multiple HUD and RD sites; hire and train new staff members; prepare for and attend government inspections (physical and administrative); prepare all annual budgets, review all monthly financials to ensure properties were meeting the budget requirements; informing corporate supervisors of any issues that may have occurred on the properties; audit HUD and RD files.March 17, 1997  August 2010PROPERTY MANAGER, ROYAL AMERICAN MANAGEMENTMeet with prospective residents to explain occupancy guidelines and government regulations,assist them with completing the required documentation for applying to the property; determineand certify the eligibility of the prospective and current tenants, following government (HUD andUSDA RD) and company policies and procedures. Inspect the units as well as the property todetermine if repairs and/or maintenance are needed; as well as if the tenants are following therules and regulations of the property and government. Accept all rental payments and prepareelectronic deposits. Investigate complaints, disturbances, violations and resolve problems.following the Management Company and government rules, regulations and policies. Generatereports as needed on a daily, weekly and monthly basis. Maintain occupancy on the property andmarket the property as needed. Training other managers as needed in person, by phone ande-mail. Complete continuing education annually to maintain certifications and professionalism.Supervise employees and at times have supervised other properties and their employees. Travelas needed for the company. I have been a property manager and an area manager with Royal American Management.EDUCATIONJUNE 1985HIGH SCHOOL DIPLOMA, HAMILTON COUNTY HIGH SCHOOL. JASPER, FLORIDAGeneral studiesCERTIFICATIONSCertified Professional of Occupancy (NAHMA)STAR Certification (RD)Certified Apartment Property Supervisor (NAHMA)SKILLSExcellent training ability/skillsOffice Management/experienceCustomer Service ExperienceFair Housing RegulationsProperty LeasingHUD and USDA RD ExperienceHUD Secure SystemRural Development MINC SystemClerical ExperienceACTIVITIES & ACHIEVEMENTSExtensive experience managing and supervising HUD & RD properties.Consistently achieved passing scores on government inspections/audits.Proficient in data entry with excellent public relations and customer service skills.Decisive leader with strong clerical, office management, and general office skills.Passionate about training and assisting others with compliance and general knowledge.

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