| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE San Antonio, TXSUMMARYDedicated Customer Service Rep with 4 years of experience, including as a Fraud Agent and Customer Service Agent, adept at identity verification and addressing customer needs. Excelled in managing government accounts and mobile services at Okin Process. Seeking to leverage customer interaction skills and problem-solving abilities in a new Customer Service Rep role.WORK EXPERIENCEConduentFraud Agent Customer Service Representative Jul 2022 - May 2023 Provided high-quality customer service by effectively greeting cardholders and professionally handling inquiries to foster positive customer interactions. Ensured the security and integrity of customer information through meticulous identity verification processes. Delivered tailored assistance and resolved cardholder issues, enhancing customer satisfaction and trust in services provided.Okin ProcessCustomer Service Agent Aug 2020 - Jul 2022 Provided comprehensive support for state and government accounts, ensuring customer satisfaction and account accuracy. Assisted clients with inquiries regarding mobile services, facilitating issue resolution and service continuity. Managed financial transactions, including processing payments and maintaining meticulous account records. Caf OleHostess Feb 2019 - Aug 2020 Managed customer seating arrangements, optimizing dining space efficiency and enhancing guest satisfaction. Provided guests with menus and utensils, ensuring a smooth transition to the dining experience. Maintained a welcoming atmosphere, addressing customer needs and contributing to a positive dining environment.EDUCATIONHigh SchoolHigh School Diploma, General EducationJun 2016SKILLSGreat Customer Service Skills Tech Savvy Listening Skills Ability to Work Under Pressure Multitasking |
